brand new computer hardware fault?

cuphalffull_2

Hi, My brand new Acer desktop PC after 6 weeks has started making around 10 rapid beeps on start up, it's never failed to boot up but on googling it, apparently it is a hardware fault, BIOS or motherboard warning. I bought it from Currys and just want to know my consumer rights before I phone to complain or ask for advice. Any advice very gratefully received, thanks in advance. 

eskbanker

You're beyond the 30 day window within which you can exercise the short term right to reject, so now you have the right to repair or replacement, as covered in section 23 of the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Mr.Generous

Go into the bios at start up and do a full boot with memory check. A faulty ram chip would be my bet.

Alderbank

Mr.Generous said:

Go into the bios at start up and do a full boot with memory check. A faulty ram chip would be my bet.

I agree with all of that and it is what I would try as well.

However, two warnings...

• Don't dabble with the bios in any way unless you know exactly what you are doing.
• A faulty RAM chip is quick and cheap to replace unless it is soldered in. But tampering with the security seals on a laptop this new will probably cancel the warranty.

DullGreyGuy

Alderbank said:

• A faulty RAM chip is quick and cheap to replace unless it is soldered in. But tampering with the security seals on a laptop this new will probably cancel the warranty.

cuphalffull_2 said:

My brand new Acer desktop PC 

OP stated it was a desktop so much less likely to have any security seals and RAM almost certainly user replaceable unless its some terrible all-in-one type solution. 

Alderbank

I know desktop and tower PCs aren't usually sealed so I said 'laptop' in an attempt to make the advice on these pages relevant to readers other than the OP. I think that Acer retail sales nowadays will be many more laptops and chromebooks than base units.
Similarly, quite a few LSI chips are soldered rather than socketed to the motherboard in laptops and chromebooks. Whether this is to save a few cubic millimetres of space or to encourage landfill rather than repair or upgrading I don't know.

ETA:
If you are confident to do so, just checking that all ICs and ribbon connectors are firmly in their sockets costs nothing and can fix errors like this with a new machine.

Jumblebumble

Alderbank said:

I know desktop and tower PCs aren't usually sealed so I said 'laptop' in an attempt to make the advice on these pages relevant to readers other than the OP. I think that Acer retail sales nowadays will be many more laptops and chromebooks than base units.
Similarly, quite a few LSI chips are soldered rather than socketed to the motherboard in laptops and chromebooks. Whether this is to save a few cubic millimetres of space or to encourage landfill rather than repair or upgrading I don't know.

ETA:
If you are confident to do so, just checking that all ICs and ribbon connectors are firmly in their sockets costs nothing and can fix errors like this with a new machine.

I suspect the chips are soldered on a cheaper manufacturering  basis as I think Acer are in a race to the bottom on cost and every penny counts.
In addition built in obsolence may be a consideration