Booking.com free cancellation not free !!
in Consumer rights
6 replies 378 views
Looking for help here please last week I saw cheap flights so booked flight to Rhodes, went on my employers colleague discount website and saw a nice accommodation via Booking.com so decided to book it . Right above the book now button it said FREE CANCELLATION however when the booking came through it said no cancellation policy. Stupidly rather than contact them and try and sort it out I panicked cancelled the booking and made a 2nd booking direct with them through app. This was late at night so following day I tried to contact them to check it was OK but their app was playing up so honestly I forgot about it, until I checked my credit card and the owner has charged me for the cancelled booking I held for less than 5 mins . I've since contacted both owner and Booking.com , the owner is refusing to budge and actually although it might be morally bankrupt, he is well within his rights . All Booking.com say its up to the owner, but its not the owner who put misleading information on the website do I have any rights here? As a lone female traveller it making me feel bit ill actually. I overpay for holidays as it is without having to pay for a room twice
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Comes up a lot. Just a nice catchy line from "Booking.com" to get people to book, knowing that they will never actually red the T/C until they try to cancel & end user say No.. Not in our T/C.
Booking.com should be stumping up for these.