Salary payment - missing bank transfer

2 Posts

Hello All
I am looking for some advice regarding late payment of salary.
So to summarise I was due to be paid on 25 January and my salary never went in to the bank as usual - I notified my HR team the next morning and they said they would speak to finance and get back to me. Basically after a lot of chasing from me I got an answer on Monday 30th January saying that everyone salary had been paid and no one else reported an issue so I should contact my bank (which I already did several times). I again explained that my bank had advised that the sending bank must carry out the tracing process and they are not able to do it. I had been asking for documents since the 26th January showing transaction reference and proof of payment - basically they sent me a snipping of a document and all it showed was my name, payroll number and what was to be paid to me.
Anyway I agreed to wait until 1st February one week after my payday to allow them to sort it - but nothing so I told my HR team I needed paid in order to pay my bills ect. They refused but eventually agreed to give me £400 to tide me over - it was supposed to be paid on 2nd February by chaps but they sent it by bacs and I got it on 6th February.
I've been chasing them constantly this week and getting no where they keep telling me they believe the issue is my bank as they have been paying me to this account for the last 2 years with no issue. I'm in constant contact with my bank who have tried their best to help but its stalemate. They have told me depending on the bank it can weeks to resolve.
My predicament is I have been paid £400 since 19 December and I really need the rest of my salary to pay my bills ect. Am I within my rights to demand payment of the remainder of my wages since its been 20 days since I was supposed to be paid.
My work definitely aren't going to be forthcoming with the money it seems so I'm wondering from a legal point where I stand. February payday is still 2 weeks ago and I don't have enough money to survive until then.
Many thanks
Rania
I am looking for some advice regarding late payment of salary.
So to summarise I was due to be paid on 25 January and my salary never went in to the bank as usual - I notified my HR team the next morning and they said they would speak to finance and get back to me. Basically after a lot of chasing from me I got an answer on Monday 30th January saying that everyone salary had been paid and no one else reported an issue so I should contact my bank (which I already did several times). I again explained that my bank had advised that the sending bank must carry out the tracing process and they are not able to do it. I had been asking for documents since the 26th January showing transaction reference and proof of payment - basically they sent me a snipping of a document and all it showed was my name, payroll number and what was to be paid to me.
Anyway I agreed to wait until 1st February one week after my payday to allow them to sort it - but nothing so I told my HR team I needed paid in order to pay my bills ect. They refused but eventually agreed to give me £400 to tide me over - it was supposed to be paid on 2nd February by chaps but they sent it by bacs and I got it on 6th February.
I've been chasing them constantly this week and getting no where they keep telling me they believe the issue is my bank as they have been paying me to this account for the last 2 years with no issue. I'm in constant contact with my bank who have tried their best to help but its stalemate. They have told me depending on the bank it can weeks to resolve.
My predicament is I have been paid £400 since 19 December and I really need the rest of my salary to pay my bills ect. Am I within my rights to demand payment of the remainder of my wages since its been 20 days since I was supposed to be paid.
My work definitely aren't going to be forthcoming with the money it seems so I'm wondering from a legal point where I stand. February payday is still 2 weeks ago and I don't have enough money to survive until then.
Many thanks
Rania
0
Latest MSE News and Guides
Childcare budget boost
More support for children from nine months and those on Universal Credit
MSE News
Replies
I have worked at this company for 6 years and I've used the same bank account for over 2 years.
They are saying that their bank is taking a long time to respond to them with any details.
Meanwhile I spoke to citizen advice today who told me to contact ACAS so I will call them in the morning to see what they can advise.
- You have not been paid property and this is causing significant hardship, you need them to pay the balance to you on the basis you will refund it if the original payment is ever traced.
- You need them to let you have details of what steps have been taken so far so you can pass these on your bank - e.g. when did they raise it with their bank to trace the payment and what is the current situation with that, details of the name/ contact details of the department / individual they have spoken to and any reference number so you can pass that information onto your bank
You may also want to consider whether you want to arrange for them to pay you in a different way in your next pay - it's probable that this is a one off and there's been some sort of routing error - either someone mis-types a digit or there was a glitch somewhere, but until you know what the issue is you don't want to risk it happening again.
DO yuu have a manger or someone else senior who could help chase this for you - it doesn't sound as though HR is treating it wth any kind of urgency but a bit of pressure from someone further up the chain might help.
Goodness knows I find it scary enough checking that the actual amounts we're planning to pay are accurate: if I thought we had to check every sort code and account number I wouldn't sleep ...