New phone contract cancelled by 3g 13 February at 6:03PM in Consumer rights 9 replies 348 views

ripthemichael

Hi looking for advice/where I stand. Both me and my partner are with 3g and she was sent an offer through the post to renew her contract which is a really good deal so I renewed mine using the same webpage. I was given a new contract but two days later they cancelled it as they said the offer was only for my partner. Can they do this (cancel the contract)? I did nothing wrong my end I just did not realise it was for a select few customers and as I say they issued me with a contract

powerful_Rogue

ripthemichael said:

Hi looking for advice/where I stand. Both me and my partner are with 3g and she was sent an offer through the post to renew her contract which is a really good deal so I renewed mine using the same webpage. I was given a new contract but two days later they cancelled it as they said the offer was only for my partner. Can they do this (cancel the contract)? I did nothing wrong my end I just did not realise it was for a select few customers and as I say they issued me with a contract

What do the T&C's of the offer state on the letter addressed to your partner?

oldernonethewiser

Yes they can as the offer was not for you.

I assume you mean Three, the company?

ripthemichael

Hi powerful rogue, the t&c's are linked to a webpage that no longer exists so don't know the letter which was more of a threatening tone of sign a new contract or else we'll charge you a fortune for a rolling one

ripthemichael

Hi oldernonethewiser, yes three sorry old habit dying hard :-)

ripthemichael

oldernonethewiser said:

Yes they can as the offer was not for you.

I assume you mean Three, the company?

Her letter doesn't state anywhere that it is an exclusive offer and if it was just for her why give me a contract

SiliconChip

ripthemichael said:

oldernonethewiser said:

Yes they can as the offer was not for you.

I assume you mean Three, the company?

Her letter doesn't state anywhere that it is an exclusive offer and if it was just for her why give me a contract

At a guess, they would only expect people who got the letter to ask for this particular contract, so as you asked they assumed you had the letter, once they found out it didn't apply to you they cancelled it. There's nothing wrong with only making a contract available to selected people. The chink in their armour is that they didn't check to confirm you were entitled to it at the time you asked, so if you play on that you might get them to change their mind.

outtatune

My experience with Three is that if you contact them through the chat on their website and are persistent they will generally offer you a pretty good retention deal.

ripthemichael

Thanks everyone, kind of what I suspected just thought someone clever out there may have known something

munchpot

ripthemichael said:

Thanks everyone, kind of what I suspected just thought someone clever out there may have known something

To be fair, Clever people did know the right things, just not the solution you wanted