Advice on dealing with eBay buyer from 16 months ago

diystarter7

rodmaker said:

Money_Grabber13579 said:

I occasionally sell a few things on eBay, mainly items which I’ve acquired at some point but never actually used. I’m a private seller i.e. I don’t have a shop on eBay, I’m not buying things to sell etc.

A purchaser bought an item over 16 months ago and I’ve received a message (which was fairly aggressive and accusing me of various things which are actually nothing to do with me) but in short, they say that the item has become faulty and they have demanded a full refund. Part of their demand seems to hinge on their statement that the item is still under manufacturers warranty. Now, I have no idea whether it is still under warranty or not but I’d be surprised if it was, partly because it was purchased on eBay (from a private seller) but also because the buyer has no idea how long I had the item for before selling it on eBay (I can’t recall either, but I suspect that it might have been longer enough for the warranty to have expired by now anyway.

I can’t see the original eBay listing (eBay seem to remove them after a period of time) but I’m pretty sure that I made no claims in the listing about any sort of warranty being provided. After all, I always work on the basis that there is no warranty or rights with eBay purchases I make, outside of whatever eBay force sellers to comply with.

My understanding is that I’m no longer under any obligations to the buyer and do not need to refund but is this correct and if so, what is the best way to respond to this buyer? They have threatened to get in touch with eBay if I don’t refund.

I hope that resolves positively for you.

 I had similar. A buyer who I sold a camcorder to a year ago complained that it was faulty/damaged on receipt via his credit card company. It was unlikely damaged in transit as I cacoon items I sell to make sure they are carrier proof.There is some loophole in a credit cards terms that can be exploited by scammers I have since discovered..
Ebay apperently are obliged to deal with this as being part of the transaction they had charged a fee. Ebay suspended my account pending resolution. Surprisingly it was resolved fairly easily by supplying photographs to ebay and the card company showing the condition as supplied that I had kept from the sale and importantly a picture of the package. Had I not kept those pictures I might have had to pay back the £450 that the camcorder sold for.

Hi

Thanks for sharing and confirming what I would do ie contact eBay for help/gudiance but your posts is clear that OP
should and hopefully this will help the OP

TBH, I've delted all the pics of our tv's and hifis that we have sold, so your post is very helpful to me and others that will read,

Thank you

SpudGunPaul

diystarter7 said:

rodmaker said:

Money_Grabber13579 said:

I occasionally sell a few things on eBay, mainly items which I’ve acquired at some point but never actually used. I’m a private seller i.e. I don’t have a shop on eBay, I’m not buying things to sell etc.

A purchaser bought an item over 16 months ago and I’ve received a message (which was fairly aggressive and accusing me of various things which are actually nothing to do with me) but in short, they say that the item has become faulty and they have demanded a full refund. Part of their demand seems to hinge on their statement that the item is still under manufacturers warranty. Now, I have no idea whether it is still under warranty or not but I’d be surprised if it was, partly because it was purchased on eBay (from a private seller) but also because the buyer has no idea how long I had the item for before selling it on eBay (I can’t recall either, but I suspect that it might have been longer enough for the warranty to have expired by now anyway.

I can’t see the original eBay listing (eBay seem to remove them after a period of time) but I’m pretty sure that I made no claims in the listing about any sort of warranty being provided. After all, I always work on the basis that there is no warranty or rights with eBay purchases I make, outside of whatever eBay force sellers to comply with.

My understanding is that I’m no longer under any obligations to the buyer and do not need to refund but is this correct and if so, what is the best way to respond to this buyer? They have threatened to get in touch with eBay if I don’t refund.

I hope that resolves positively for you.

 I had similar. A buyer who I sold a camcorder to a year ago complained that it was faulty/damaged on receipt via his credit card company. It was unlikely damaged in transit as I cacoon items I sell to make sure they are carrier proof.There is some loophole in a credit cards terms that can be exploited by scammers I have since discovered..
Ebay apperently are obliged to deal with this as being part of the transaction they had charged a fee. Ebay suspended my account pending resolution. Surprisingly it was resolved fairly easily by supplying photographs to ebay and the card company showing the condition as supplied that I had kept from the sale and importantly a picture of the package. Had I not kept those pictures I might have had to pay back the £450 that the camcorder sold for.

Hi

Thanks for sharing and confirming what I would do ie contact eBay for help/gudiance but your posts is clear that OP
should and hopefully this will help the OP

TBH, I've delted all the pics of our tv's and hifis that we have sold, so your post is very helpful to me and others that will read,

Thank you

They haven't confirmed your advice as their's at this stage is a different situation. 

@diystarter7

soolin

rodmaker said:

Money_Grabber13579 said:

I occasionally sell a few things on eBay, mainly items which I’ve acquired at some point but never actually used. I’m a private seller i.e. I don’t have a shop on eBay, I’m not buying things to sell etc.

A purchaser bought an item over 16 months ago and I’ve received a message (which was fairly aggressive and accusing me of various things which are actually nothing to do with me) but in short, they say that the item has become faulty and they have demanded a full refund. Part of their demand seems to hinge on their statement that the item is still under manufacturers warranty. Now, I have no idea whether it is still under warranty or not but I’d be surprised if it was, partly because it was purchased on eBay (from a private seller) but also because the buyer has no idea how long I had the item for before selling it on eBay (I can’t recall either, but I suspect that it might have been longer enough for the warranty to have expired by now anyway.

I can’t see the original eBay listing (eBay seem to remove them after a period of time) but I’m pretty sure that I made no claims in the listing about any sort of warranty being provided. After all, I always work on the basis that there is no warranty or rights with eBay purchases I make, outside of whatever eBay force sellers to comply with.

My understanding is that I’m no longer under any obligations to the buyer and do not need to refund but is this correct and if so, what is the best way to respond to this buyer? They have threatened to get in touch with eBay if I don’t refund.

I hope that resolves positively for you.

 I had similar. A buyer who I sold a camcorder to a year ago complained that it was faulty/damaged on receipt via his credit card company. It was unlikely damaged in transit as I cacoon items I sell to make sure they are carrier proof.There is some loophole in a credit cards terms that can be exploited by scammers I have since discovered..
Ebay apperently are obliged to deal with this as being part of the transaction they had charged a fee. Ebay suspended my account pending resolution. Surprisingly it was resolved fairly easily by supplying photographs to ebay and the card company showing the condition as supplied that I had kept from the sale and importantly a picture of the package. Had I not kept those pictures I might have had to pay back the £450 that the camcorder sold for.

How long was it between posting and a claim being made as I’ve never come across a dispute being allowed from any source after 16 months. 

Pollycat

soolin said:

rodmaker said:

Money_Grabber13579 said:

I occasionally sell a few things on eBay, mainly items which I’ve acquired at some point but never actually used. I’m a private seller i.e. I don’t have a shop on eBay, I’m not buying things to sell etc.

A purchaser bought an item over 16 months ago and I’ve received a message (which was fairly aggressive and accusing me of various things which are actually nothing to do with me) but in short, they say that the item has become faulty and they have demanded a full refund. Part of their demand seems to hinge on their statement that the item is still under manufacturers warranty. Now, I have no idea whether it is still under warranty or not but I’d be surprised if it was, partly because it was purchased on eBay (from a private seller) but also because the buyer has no idea how long I had the item for before selling it on eBay (I can’t recall either, but I suspect that it might have been longer enough for the warranty to have expired by now anyway.

I can’t see the original eBay listing (eBay seem to remove them after a period of time) but I’m pretty sure that I made no claims in the listing about any sort of warranty being provided. After all, I always work on the basis that there is no warranty or rights with eBay purchases I make, outside of whatever eBay force sellers to comply with.

My understanding is that I’m no longer under any obligations to the buyer and do not need to refund but is this correct and if so, what is the best way to respond to this buyer? They have threatened to get in touch with eBay if I don’t refund.

I hope that resolves positively for you.

 I had similar. A buyer who I sold a camcorder to a year ago complained that it was faulty/damaged on receipt via his credit card company. It was unlikely damaged in transit as I cacoon items I sell to make sure they are carrier proof.There is some loophole in a credit cards terms that can be exploited by scammers I have since discovered..
Ebay apperently are obliged to deal with this as being part of the transaction they had charged a fee. Ebay suspended my account pending resolution. Surprisingly it was resolved fairly easily by supplying photographs to ebay and the card company showing the condition as supplied that I had kept from the sale and importantly a picture of the package. Had I not kept those pictures I might have had to pay back the £450 that the camcorder sold for.

How long was it between posting and a claim being made as I’ve never come across a dispute being allowed from any source after 16 months. 

It doesn't sound like it was a similar situation to the OP at all.
rodmaker says "A buyer who I sold a camcorder to a year ago complained that it was faulty/damaged on receipt via his credit card company."
The OP's issue is a claim about an item that is faulty 16 months after purchase.

soolin

Pollycat said:

soolin said:

rodmaker said:

Money_Grabber13579 said:

I occasionally sell a few things on eBay, mainly items which I’ve acquired at some point but never actually used. I’m a private seller i.e. I don’t have a shop on eBay, I’m not buying things to sell etc.

A purchaser bought an item over 16 months ago and I’ve received a message (which was fairly aggressive and accusing me of various things which are actually nothing to do with me) but in short, they say that the item has become faulty and they have demanded a full refund. Part of their demand seems to hinge on their statement that the item is still under manufacturers warranty. Now, I have no idea whether it is still under warranty or not but I’d be surprised if it was, partly because it was purchased on eBay (from a private seller) but also because the buyer has no idea how long I had the item for before selling it on eBay (I can’t recall either, but I suspect that it might have been longer enough for the warranty to have expired by now anyway.

I can’t see the original eBay listing (eBay seem to remove them after a period of time) but I’m pretty sure that I made no claims in the listing about any sort of warranty being provided. After all, I always work on the basis that there is no warranty or rights with eBay purchases I make, outside of whatever eBay force sellers to comply with.

My understanding is that I’m no longer under any obligations to the buyer and do not need to refund but is this correct and if so, what is the best way to respond to this buyer? They have threatened to get in touch with eBay if I don’t refund.

I hope that resolves positively for you.

 I had similar. A buyer who I sold a camcorder to a year ago complained that it was faulty/damaged on receipt via his credit card company. It was unlikely damaged in transit as I cacoon items I sell to make sure they are carrier proof.There is some loophole in a credit cards terms that can be exploited by scammers I have since discovered..
Ebay apperently are obliged to deal with this as being part of the transaction they had charged a fee. Ebay suspended my account pending resolution. Surprisingly it was resolved fairly easily by supplying photographs to ebay and the card company showing the condition as supplied that I had kept from the sale and importantly a picture of the package. Had I not kept those pictures I might have had to pay back the £450 that the camcorder sold for.

How long was it between posting and a claim being made as I’ve never come across a dispute being allowed from any source after 16 months. 

It doesn't sound like it was a similar situation to the OP at all.
rodmaker says "A buyer who I sold a camcorder to a year ago complained that it was faulty/damaged on receipt via his credit card company."
The OP's issue is a claim about an item that is faulty 16 months after purchase.

That's what I initially thought, but the statement 'I was in a similar position' suggested I had misunderstood.

rodmaker, an SNAD claim on receipt of an item is not at all similar to a buyer chancing their arm 16 month later. SNAD claims are not uncommon and are dealt with quite differently.

TripleH

To echo advice from above, I'd not respond to the buyer. You are outside the standard terms and you genuinely don't know if this is a developed fault or damage caused by the buyer.

If you reply it may well only fuel a fire plus there is a chance the buyer might expect a full refund. Let them contact ebay and respond only if ebay contact you.

It might be me but do you have the email received when the item was sold still?

Money_Grabber13579

TripleH said:

To echo advice from above, I'd not respond to the buyer. You are outside the standard terms and you genuinely don't know if this is a developed fault or damage caused by the buyer.

If you reply it may well only fuel a fire plus there is a chance the buyer might expect a full refund. Let them contact ebay and respond only if ebay contact you.

It might be me but do you have the email received when the item was sold still?

I haven’t responded to the message from a week ago and so far, I have heard nothing more from either the buyer or eBay. As you say, I’ve no idea if the product became faulty or was user damage but they seemed to be trying to argue that I should give them a full refund because it was still under warranty. The warranty is nothing to do with me and if they want to take that up with the manufacturer, I’m certainly not going to try and stop them.

I still have all of the emails I would have received at the time the item originally sold (but not sure if they have any if the item details on them - the listing itself seems to have been deleted by eBay).

TripleH

I'd leave things until you hear from ebay or if a case is opened and then contact eBay informing them when the sale was (include the email as evidence).

Unless you're an authorised agent selling the product or you provide a guarantee yourself then there is very little you could do. In this scenario, if the buyer asked me for help / information in them making a claim I'd try to help if I could. If they do get abusive, report them to ebay.

tightauldgit

16 months ago? What do they expect? Ignore and move on with your life. 

Damn half the Ebay accounts I bought from 16 months ago don't even exist anymore.