Warrantty claim forms

edited 13 February at 9:55AM in Consumer rights
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CMgunguCMgungu Forumite
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edited 13 February at 9:55AM in Consumer rights
Hey. I purchased a pair of trainers in 2021 that are still under warranty and unfortunately the trainers  have begun to fray and has a hole in the toe area so I wanted to apply for a full exchange or refund as the trainers can no longer be worn. The company is oh running. I have been told that the trainers have been under inspection by their team and they cannot find any production defects so I cant get my money back. They have offered  a 30% discount on a new pairs of trainers as a ‘good will gesture’ . anything I can do here? Thoughts and advice welcome please


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