Tens of thousands of financially vulnerable people are likely slipping through eligibility cracks in the £150 Warm Home Discount support scheme, according to MoneySavingExpert.com (MSE). After direct contact between MSE founder Martin Lewis and energy secretary Grant Shapps, the minister has promised he will look into the complaints...
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Warm Home Discount: Minister promises to look at complaints after MSE identifies 10,000s may be falling through eligibility cracks
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Warm Home Discount: Minister promises to look at complaints after MSE investigation
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The "help"line has confused people making them think the property calculation is actually based on the EPC which it's not, that's just bizarrely the only source they accept for the size and age characteristics.
If a piece of information was missing the system was supposed to impute characteristics from similar buildings nearby. That very clearly hasn't happened in some cases that we've had here.
There have also been reports from people who DON'T claim a qualifying benefit receiving it - people claiming new-style ESA, for instance. I don't think anyone would begrudge accidental benefactors IF everyone who was eligible were receiving it too. It's just extra galling for those who fell through the cracks this year that they should be entitled but can't get it, when some people not actually entitled are getting it.
Thank you for investigating this MSE - if nothing changes, the same people will keep falling through the cracks every year.
To qualify you'd need to be on certain benefits which are then against clauses in rental agreement (no DSS).
House is the same as last year, 2 years ago, 3 years ago...well, worse, as everything is getting older and older and less efficient (like 25 years old boiler), no insulation, very draughty, yet computer said NO.
The length of time it takes to get WHD paid by your electricity company.
It took Eon Next over 2 months (3 electric bills) to credit WHD to my account after I'd received my letter from the government.
Some companies paid their customers before they received the government letter saying they'd qualified for WHD
I think the old system said if a person earns less than a certain amount they could claim the WHD now it goes on energy efficiency of the property, as far as I'm aware, as well as on the benefits a person receives.
Someone moving into a new home that's highly efficient might not get it but someone in an older home in the next street gets it even though space and room size is exactly the same but their home was built in say the 60's or 70's.
I would go further and say the cold weather payment are not what they are intended to be because a person can have weather at zero or below for 6 days and the seventh day it 1 degrees and they don't get it even if they've had the heat on for 6 days that it was zero or below.
In our village one home built in the 90s has an energy efficiency rating of F, immediately proving the system is inaccurate in its assumptions.
Previously people had to both earn a low amount AND have a vulnerability - disability, young child, or pensioner. Now the vulnerability requirement has been replaced with the property criterion.
(Incidentally wheelchair use is not, in itself, an indication of severity of disability. Plenty of healthy and capable wheelchair users work, while many other non-wheelchair users are too ill to do so. The WHD isn't about whether people can work or not, it's about whether they are, for any reason, on a low income.)
I do understand that it would be hard to make time spent at home versus time spent away from home a factor, but they could infer from the fact that someone's on PIP that their costs are likely higher.