SmartSave seem dodgy

Gromace

I signed up at the end of January, immediately went to sign in and got an error that my details were wrong, that's despite me using Bitwarden to create and save my passwords, so I used the "forgotten password" link to reset my password (and have tried several times since on the instruction of their customer services) but my new passwords aren't accepted either. Their customer service has also told me that I must not have registered despite me saying that when I try and register again, I get an error that I already have an account. Now I know that I have provided this business with my personal details and I no longer trust them to keep them safe since they can't or won't solve my simple problem

P1Fanatic

Never used them personally but can find nothing to suggest they are not legit. If you call customer service they should surely be able to confirm if you do or dont have an account? If your trust is already shaky based on experience so far then walk away.

refluxer

If you're comfortable with app-only banking, I would recommend Atom instead - they're only fractionally less than SmartSave for a 1 year fixed rate account at the moment and I've had no problems at all with Atom in the few years I've been a customer.

Gromace

P1Fanatic said:

Never used them personally but can find nothing to suggest they are not legit. If you call customer service they should surely be able to confirm if you do or dont have an account? If your trust is already shaky based on experience so far then walk away.

Well thing is, you can't call them, if you can login to your account you can request a callback, but there's the snag for me. As I can't I'm left with emailing back and forth and I'm going in round in circles there. I'll no be banking with them now, but however much they say I don't have an account I keyed in my info into their form and it must be stored somewhere for me to get that error when I try and create another account

refluxer said:

If you're comfortable with app-only banking, I would recommend Atom instead - they're only fractionally less than SmartSave for a 1 year fixed rate account at the moment and I've had no problems at all with Atom in the few years I've been a customer.

Think that's who I'll go with now, app banking is the only way I bank now, thanks

Robin9

Google gives 020 8752 8136