Consumer Rights Act 2015 and Ebay purchase

trophy3681

I bought a set of 3 gardening tools on Ebay about a month ago. Within 2 week of using the trowel it had sheared off from the handle and is clearly defective. I sent photos to the seller and asked for a full refund. Seller replied apologising and asking if I had used the other 2 items in the set, a fork and weed extractor. I haven't used those items as my interest was in the trowel but it wasn't possible to buy it as single item. I suspect they will be just as useless as the trowel and fall to bits!
I haven't replied yet as I think the seller will only offer me a pro rata refund based on the value he places on the trowel.
Am I entitled to a full refund as the items were supplied as one package? 

Alderbank

trophy3681 said:

Am I entitled to a full refund as the items were supplied as one package? 

No, under Consumer Rights legislation you are entitled to what you paid for, a full set of 3 gardening tools.

It is possible that when you finally reply that only the trowel is faulty they will just send a replacement trowel.

The set might be OK afterwards. They just get one 'go' at repair or replacement, so if there is another failure you are entitled to ask for a refund but depending on the circumstances it might be a partial refund. 

the_lunatic_is_in_my_head

If it’s less than30 days from the last ETA on the order, or the actual delivery date recorded on the order, open a return from the purchase history section and select the item is defective (or closest wording) and the seller will have to provide a pre-paid label for the return and refund. 

If you are outside 30 days then eBay’s cover has expired.

born_again

Business or private seller?

powerful_Rogue

That's the important question above. CRA15 won't apply for a private purchase.

theoretica

powerful_Rogue said:

That's the important question above. CRA15 won't apply for a private purchase.

Selling new (were they new?) sets of gardening tools seems much more likely to be done for business purposes than not - how their account is registered with ebay will not be important to CRA. 

powerful_Rogue

theoretica said:

powerful_Rogue said:

That's the important question above. CRA15 won't apply for a private purchase.

Selling new (were they new?) sets of gardening tools seems much more likely to be done for business purposes than not - how their account is registered with ebay will not be important to CRA. 

As much as it could be a private seller that had an unused set and just wanted to sell them. Until the OP comes back and answers, then we'll never know.