Eon smart gas meter not sending readings

normale52

Since June last year my eon smart gas meter has not sent any readings to them. They have finally told me, after numerous emails and now a complaint that this is a problem with firmware and that there is no solution at present. When I pointed out that this must be affecting thousands of customers they agreed that it was. So i wonder if a straw poll of affected customers might be possible on this site?
Is your eon gas meter sending them readings?

[Deleted User]

You need to state the meter manufacturer and model. E.On like all suppliers uses smart meters that are certified by individual meter manufacturers for use on the DCC Network. You would be surprised how many different models of smart meter are used on the network.

Meter manufacturers are responsible for building and certifying quarterly firmware updates that suppliers then push out to their meters. Presumably, your gas meter is still recording usage and you can provide the supplier with manual readings?

My Kaifa electricity meter went dumb for 7 months in 2021 as a result of a firmware issue. It took Kaifa 3 firmware updates to resolve the problem. There is little that the supplier can do other than put pressure on the meter manufacturer. 

FWiW, in my opinion, it was a mistake to allow suppliers to choose meter manufacturers and models. The French Linky system, for example, has one meter design and a small number of approved manufacturers.

pochase

What would a poll of an unknown user base help you? What are you trying to proof?

Robin9

@normale52   Poll achieves nothing.

Are you now taking monthly readings and giving them to EoN ?

Zaul22

I had one put in early Jan and it hasn't sent them a reading yet. 

[Deleted User]

Zaul22 said:

I had one put in early Jan and it hasn't sent them a reading yet. 

Pedant warning. Meters do not send readings in the traditional meter sense. Once the supplier has set up your account; updated databases and sent bespoke security certificates to each of your meters, you will get ‘ESME and GSME commissioned’ messages on your IHD. The supplier will then use its Adapter (secure) firmware to carryout periodic smart meter data pulls depending on the agreed meter profile. Each meter returns up to 4 index readings and and XML file of usage data.

diystarter7

normale52 said:

Since June last year my eon smart gas meter has not sent any readings to them. They have finally told me, after numerous emails and now a complaint that this is a problem with firmware and that there is no solution at present. When I pointed out that this must be affecting thousands of customers they agreed that it was. So i wonder if a straw poll of affected customers might be possible on this site?
Is your eon gas meter sending them readings?

Hi

It may help as we may be better aware of  how many are being impacted/etc.

At times its oly when the press pick up on things they get resolved.

When I was getting calls for smart meters and they way they made it sound ie that its mandatory, I thought i was just unlucky but reading threads on this site, others have had similar experiences

I complained about that and they eventually promised not to trouble me again and look at staff training


Thanks

Robin9

Zaul22 said:

I had one put in early Jan and it hasn't sent them a reading yet. 

Zaul22 said:

I had one put in early Jan and it hasn't sent them a reading yet. 

Not sure what you mean here - following your reading that you gave Eon in January have you received a bill/statement ?

Zaul22

No, my account just keeps going further and further into credit.