Amazon: making a small claim

Bada_Bing_2

tightauldgit said:

Bada_Bing_2 said:

The seller has now refunded me. Thanks for your comments and suggestions.

I am still pushing for a refund of my postage expenses when writing to Amazon. We'll see what happens there.

FYI, since there was some discussion on here about the responsibilities of Amazon and the seller. The seller is a large international electronics manufacturer. This is their view:

"Amazon is fully responsible for the packing, delivery, return and refund issue."

What do you mean by 'postage expenses' - the seller is responsible for refunding any P&P that you paid. If they've told you otherwise they're talking nonsense. If they can then recover from Amazon that's up to them but they owe you your postage costs. 

This is the postage costs (RM signed for) with two letters it became necessary to write after an impasse followed 60+ messages, 10+ emails and 2+ social media complaint forms.

We'll see. At least there is now a dialogue with the seller. 

Angry1Amazon6

Comment - Thursday 24 Oct 2024

I am in a similar dispute with Amazon and their A-Z Guarantee regarding a 'third party vendor'.

For me there are legal points that a British judge may well agree with.

1] When we buy from Amazon there is no way of knowing that your are buying from a  'third party vendor'.

4] Amazon has liability because they are providing the site and are responsible for what goes on there. If  a vendor says FREE RETURNS (as in my case) and thens fails to fulfill that guarantee then Amazon - in my humble opinion - is responsible, Firstly, Amazon has a duty of care. Did they check this 'advert' before they allowed it on their website? I think a British court would consider this duplicitious behaviour. When we buy from Amazon we say we bought it from Amazon - no matter who the little vendor was! The A-Z is part of Amazon and run by them - so, yes, they are liable. 

What we need is to put our fears aside (being banned from Amazon will hurt) and take this to court once and for all.

I may well have to do that!

Good luck and remember this is not PROFESSIONAL lega advice... for that you have to go down another hole...

molerat

1] When we buy from Amazon there is no way of knowing that your are buying from a  'third party vendor'.

Absolute nonsense.  It is very clear who the seller is and who is despatching the item.

born_again

Angry1Amazon6 said:

Comment - Thursday 24 Oct 2024

I am in a similar dispute with Amazon and their A-Z Guarantee regarding a 'third party vendor'.

For me there are legal points that a British judge may well agree with.

1] When we buy from Amazon there is no way of knowing that your are buying from a  'third party vendor'.

4] Amazon has liability because they are providing the site and are responsible for what goes on there. If  a vendor says FREE RETURNS (as in my case) and thens fails to fulfill that guarantee then Amazon - in my humble opinion - is responsible, Firstly, Amazon has a duty of care. Did they check this 'advert' before they allowed it on their website? I think a British court would consider this duplicitious behaviour. When we buy from Amazon we say we bought it from Amazon - no matter who the little vendor was! The A-Z is part of Amazon and run by them - so, yes, they are liable. 

What we need is to put our fears aside (being banned from Amazon will hurt) and take this to court once and for all.

I may well have to do that!

Good luck and remember this is not PROFESSIONAL lega advice... for that you have to go down another hole...

It's as clear as it can be.. See below sold by = Marketplace. Bottom one, sold by Amazon. 
People have to look at the info on the screen.

molerat

born_again said:

.........

And the third clear option

mikb

Angry1Amazon6 said:

When we buy from Amazon we say we bought it from Amazon - no matter who the little vendor was!

And to address this, there's a lot of things "we say" in informal speech that are not literally true, and making a legal case based on that is shaky to say the least.

"We say" we bought an XYZ off eBay, got a great deal on some tat from Vinted. But in those cases, you've bought nothing from eBay or Vinted as they are the platform. Your legal argument and contract is with the vendor. No good suing eBay, Vinted or Amazon just because of sloppy colloquial language.