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Bulb Energy app
So after recent issues with the Bulb app it seemed to return to normal for a few days.
I'm on smart prepay which has been fine apart from being a bit more expensive. Now its completely changed again, all usage says zero and the ability to top up etc has all disappeared and looks like its being moved to Direct Debit.
Is anyone else seeing the same thing? I presume this is all in prep for move to Octopus?
I'm on smart prepay which has been fine apart from being a bit more expensive. Now its completely changed again, all usage says zero and the ability to top up etc has all disappeared and looks like its being moved to Direct Debit.
Is anyone else seeing the same thing? I presume this is all in prep for move to Octopus?
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Comments
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Assuming it will work the same way for prepay customers have you checked your email to make sure you haven’t been migrated? You should have a “welcome to Octopus” email if so?🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
Balance as at 31/08/25 = £ 95,450.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
No emails nothing.
I did speak to Octopus just over a year ago about switching and at the time was told they don't do smart prepay.
Bulb have just given up and don't give out any information anymore it seems.0
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