Octopus Discrepancies

cheekymole

Hi Everyone,

Haven't been here for such a long time but hoping someone can help...

I have an In Home Screen/Smart Meter with Octopus Energy and had concerns over the accuracy so me being me did a little experiment to compare usage/bill.

Here are my results...

In Home Screen Calculation £125.93
Octopus Energy App Calculation £174.49
Actual Bill £215.50

I cannot quite understand the point of an In Home Screen to keep an eye on usage when your actual bill is nearly double or am I missing something?

The Octopus energy website states the standing charge is included in the In Home Screen Calculation and VAT doesn't amount to £90

:'( 

matt_drummer

What tariff are you on?

What is/are your unit rates.

Is the IHD using the unit rates you are actually being charged for?

Your IHD shows the amount of energy used in Kwh, is this figure the same as your bill?

cheekymole

matt_drummer said:

What tariff are you on?

What is/are your unit rates.

Is the IHD using the unit rates you are actually being charged for?

Your IHD shows the amount of energy used in Kwh, is this figure the same as your bill?

The IHD should be automatically correct to the tariff I am on according to their help sections. The IHD shows in Kwh and £ 

The total Kwh shown on IHD is 1307 and the bill shows 1454

[Deleted User]

cheekymole said:

matt_drummer said:

What tariff are you on?

What is/are your unit rates.

Is the IHD using the unit rates you are actually being charged for?

Your IHD shows the amount of energy used in Kwh, is this figure the same as your bill?

The IHD should be automatically correct to the tariff I am on according to their help sections. The IHD shows in Kwh and £ 

The total Kwh shown on IHD is 1307 and the bill shows 1454

The tariffs aren’t automatically sent to your meters: this is a supplier action. For Octopus smart tariffs, they set an equivalent/average unit price. The IHD gets its tariff information from your meters. I suggest you check the smart meter set tariff details versus the tariff that is shown on your bill.

What matters is what is shown on your bill - not what is shown on the IHD. Your bill should show the start and end meter readings if you are on a standard tariff. This is what is used for billing. The supplier has no access to IHD costings. Smart tariffs are billed on 30 minute usage and this is easy to check.

cheekymole

The tariffs aren’t automatically sent to your meters: this is a supplier action. For Octopus smart tariffs, they set an equivalent/average unit price. The IHD gets its tariff information from your meters. I suggest you check the smart meter set tariff details versus the tariff that is shown on your bill.

What matters is what is shown on your bill - not what is shown on the IHD. Your bill should show the start and end meter readings if you are on a standard tariff. This is what is used for billing. The supplier has no access to IHD costings. Smart tariffs are billed on 30 minute usage and this is easy to check.

Hmmm, according to the Octopus site (and the supplier)  Octopus send the details to the IHD/smart meter. The supplier (Octopus) does have access according the woman I spoke to when the IHD wasn't working. All very confusing!

I just can't see the point of Octopus giving me and IHD to keep a check on my usage when the bill at the end of the month is nearly double what I though I was using.

matt_drummer

cheekymole said:

matt_drummer said:

What tariff are you on?

What is/are your unit rates.

Is the IHD using the unit rates you are actually being charged for?

Your IHD shows the amount of energy used in Kwh, is this figure the same as your bill?

The IHD should be automatically correct to the tariff I am on according to their help sections. The IHD shows in Kwh and £ 

The total Kwh shown on IHD is 1307 and the bill shows 1454

What it should do and what it has done are two different things.

I would check what the unit rates are on your IHD and compare them to your bill.

Then you might be able to track down the discrepancy.

matt_drummer

I am with Octopus.

My IHD shows usage for the day, week, month and year.

These figures will never agree with my bill as I am not billed by calendar month, my billing day is the 10th of each month.

Does this explain the difference between the usage on your IHD and the display?

What is your billing period?

What periods do the figures of 1,307 Kwh and 1,454 Kwh relate to?

matt_drummer

cheekymole said:

matt_drummer said:

What tariff are you on?

What is/are your unit rates.

Is the IHD using the unit rates you are actually being charged for?

Your IHD shows the amount of energy used in Kwh, is this figure the same as your bill?

The IHD should be automatically correct to the tariff I am on according to their help sections. The IHD shows in Kwh and £ 

The total Kwh shown on IHD is 1307 and the bill shows 1454

But you need to check what unit rates the IHD is using if you want to track down the difference in the monetary value between the IHD and your bill.

cheekymole

matt_drummer said:

I am with Octopus.

My IHD shows usage for the day, week, month and year.

These figures will never agree with my bill as I am not billed by calendar month, my billing day is the 10th of each month.

Does this explain the difference between the usage on your IHD and the display?

What is your billing period?

What periods do the figures of 1,307 Kwh and 1,454 Kwh relate to?

I calculated the same dates as per my bill for a true comparison i.e  3rd Jan to 2nd Feb

I understand it's never going to be totally accurate but nearly £100 difference! The whole reason I got a smart meter and IHD was so I could see my usage and budget but when it's that far out there's no point in even trying to budget.

I've sent my figures to Octopus in the hope they can shed some light on it.

Appreciate all your help

Spoonie_Turtle

So what tariff rates is the IHD using, and what are your actual tariff rates?  Surely you can find that out.

Keep_pedalling

cheekymole said:

matt_drummer said:

I am with Octopus.

My IHD shows usage for the day, week, month and year.

These figures will never agree with my bill as I am not billed by calendar month, my billing day is the 10th of each month.

Does this explain the difference between the usage on your IHD and the display?

What is your billing period?

What periods do the figures of 1,307 Kwh and 1,454 Kwh relate to?

I calculated the same dates as per my bill for a true comparison i.e  3rd Jan to 2nd Feb

I understand it's never going to be totally accurate but nearly £100 difference! The whole reason I got a smart meter and IHD was so I could see my usage and budget but when it's that far out there's no point in even trying to budget.

I've sent my figures to Octopus in the hope they can shed some light on it.

Appreciate all your help

We could help more if you actually answered the questions about your actual rate and the rate displayed on IHD.