New EE Phone contract is messed up!!! Totally screwing the customer how do I get out of it.HELP!!!!!

EssexHebridean

I've been with EE for a good few years now - and this has been in their T's and C's for all that time as far as I know? 

Would the decent thing for suppliers of this type to do, currently, be to say that while they "could" increase prices that much, in fact they were going to choose not to? I'd suggest so, but that is a whole other different story. 

As others have said - this is not in any way a scam! 

username

I wouldn't say it was a scam but certainly it is sharp practice, even if it is blatantly advertised that prices do increase and written into the contract.

If we wind back a few years annual CPI/RPI+X% increases never were a thing. There was period I recall some providers advertising the price of contracts were fixed, but eventually they all caved in as they realised this was a good revenue stream, as OFCOM would not do any enforcement.

It is definitely a recent invention and most likely for shareholder value rather than for the benefit of the clients.

Why add the additional X% increase (with no decrease in the event of CPI/RPI being negative) to kick you in the balls further?

macman

It's not a very recent invention. People are simply noticing it because inflation has hit levels unknown since the 1980's. Most providers were content to not increase in-term when inflation was barely 3% or so, and most people were on 12m contracts. Now we are in the era of inflation in excess of 10%, and people are often on 36 month contracts, because they want to have the latest £1k+ smartphone.