Ebay Messages

I received email message from a buyer. I replied directly to the email as I wanted to send a pdf attachment, but my message doesn't show up in the sent messages on the ebay website. Should it?


  • MalMonroe
    MalMonroe Posts: 5,783
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    Hi - and no.

    If you haven't messaged them via the email system it won't show up on the eBay messaging website. 

    You can attach PDFs to the email system on eBay as well - and eBay do advise not to use your personal email.

    Always best to do things via eBay because if anything should go wrong, you have their 100% money back guarantee to fall back on. If you 'go rogue', you don't. 
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  • This is where terminology is important.  There is no 'eBay e-mail system' - there are eBay messages, and there are e-mails outside of eBay. 
    (Perhaps at one time there were eBay e-mail addresses, I can't really remember, but there aren't now.)

    So if the buyer sent you an e-mail directly from their e-mail address to yours, that's outside of eBay and will not show up on eBay messages.

    If you want to cover yourself, you might want to send the message again through eBay (you could word it 'for the protection of us both') and if you can't attach the PDF, you can attach screenshots of it.  That way, in case anything were to go wrong, eBay can see exactly what was said and there's no confusion.
  • Ash_Pole
    Ash_Pole Posts: 307
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    Thanks both. To clarify, the buyer messaged via ebay website and I replied to the email notification that I received. The email address that I replied to was in the format [email protected]
  • knightstyle
    knightstyle Posts: 6,969
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    That looks like a genuine Ebay members address.  Perhaps the sender deleted it after sending?
  • soolin
    soolin Posts: 71,847
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    Ash_Pole said:
    Thanks both. To clarify, the buyer messaged via ebay website and I replied to the email notification that I received. The email address that I replied to was in the format [email protected]
    No that’s not their email, it’s one used by eBay to avoid users contacting each other outside of eBay and won’t actually go anywhere so they probably haven’t got your reply. You should only reply directly within the eBay message system, not direct via an email .

    You get an eBay message, the only way to respond is to just hit ‘reply’ and you will then see your message in your sent box. 
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