I received email message from a buyer. I replied directly to the email as I wanted to send a pdf attachment, but my message doesn't show up in the sent messages on the ebay website. Should it?


  • MalMonroeMalMonroe Forumite
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    Hi - and no.

    If you haven't messaged them via the email system it won't show up on the eBay messaging website. 

    You can attach PDFs to the email system on eBay as well - and eBay do advise not to use your personal email.

    Always best to do things via eBay because if anything should go wrong, you have their 100% money back guarantee to fall back on. If you 'go rogue', you don't. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • Spoonie_TurtleSpoonie_Turtle Forumite
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    This is where terminology is important.  There is no 'eBay e-mail system' - there are eBay messages, and there are e-mails outside of eBay. 
    (Perhaps at one time there were eBay e-mail addresses, I can't really remember, but there aren't now.)

    So if the buyer sent you an e-mail directly from their e-mail address to yours, that's outside of eBay and will not show up on eBay messages.

    If you want to cover yourself, you might want to send the message again through eBay (you could word it 'for the protection of us both') and if you can't attach the PDF, you can attach screenshots of it.  That way, in case anything were to go wrong, eBay can see exactly what was said and there's no confusion.
  • Ash_PoleAsh_Pole Forumite
    282 Posts
    Part of the Furniture 100 Posts Name Dropper
    Thanks both. To clarify, the buyer messaged via ebay website and I replied to the email notification that I received. The email address that I replied to was in the format [email protected]
  • knightstyleknightstyle Forumite
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    Part of the Furniture 1,000 Posts
    That looks like a genuine Ebay members address.  Perhaps the sender deleted it after sending?
  • soolinsoolin Forumite, Ambassador
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    Ash_Pole said:
    Thanks both. To clarify, the buyer messaged via ebay website and I replied to the email notification that I received. The email address that I replied to was in the format [email protected]
    No that’s not their email, it’s one used by eBay to avoid users contacting each other outside of eBay and won’t actually go anywhere so they probably haven’t got your reply. You should only reply directly within the eBay message system, not direct via an email .

    You get an eBay message, the only way to respond is to just hit ‘reply’ and you will then see your message in your sent box. 
    ’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]
    All views are my own and not the official line of MoneySavingExpert.
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