Carers allowance issues

Redredrobin

I contacted the DWP online December 10th to tell them that as of January 1st i would be earning too much as i was increasing my hours . 

I was due a payment December 13th which i didn't get , when i spoke to them a while later i was told it was cancelled when i submitted the online form .

The person i spoke to was going to send the details to the relevant dept but its been 2 week and still nothing .

Anyone know the time scale they work to or is it worth calling again?

Alice_Holt

Redredrobin said:

I contacted the DWP online December 10th to tell them that as of January 1st i would be earning too much as i was increasing my hours . 

I was due a payment December 13th which i didn't get , when i spoke to them a while later i was told it was cancelled when i submitted the online form .

The person i spoke to was going to send the details to the relevant dept but its been 2 week and still nothing .

Anyone know the time scale they work to or is it worth calling again?

     I'd write to the Carers Unit and request a Mandatory Reconsideration of the decision not to pay you CA in those December weeks.


   Personally I have little faith in DWP call-handlers passing on information and it being acted on in a reasonable time scale.  At least with a written MR you are entering into a formal review process, I suggest you include copies of Dec wage slips to prove you were under the earnings limit.

https://www.citizensadvice.org.uk/benefits/benefits-introduction/problems-with-benefits-and-tax-credits/challenging-benefit-decisions/challenging-a-decision-by-the-dwp-or-hmrc/challenging-a-benefit-decision-mandatory-reconsideration/