Slapped wrist for EON Next for customer service

Scot_39

victor2 said:

Sadly, Eon Next are not even a shadow of the customer service Eon used to offer. Presumably the rebranding also involved a significant reduction in staff numbers.
Octopus seem to offer reasonable customer service IME, but even they get "minor weaknesses" if Ofgem are to be believed.

There have been complaints about Octopus here in the thread - makes me wonder if there rapid expansion is leading their customer service support staffing levels.

Hopefully they will catch up - as many posters used to say very good things about them here.

Scot_39

Apparently some customer got £8 back on their bills last month.

Despite 2 long waits - one over 35 minutes, being hung up on when supposedly transferring to a supervisor, and 2 unanswered e-mails - I obviously wasn't treated badly enough - to qualify.

[Deleted User]

I would imagine that CS across all suppliers has had a very difficult 9 months with endless questions about EBSS and the EPG plus normal customer concerns. Some suppliers seem to have coped better than others. That said, we have become a Society that asks a question today and wants an answer yesterday.

mjdcromer

GhibliFan said:

I've had to go to the Ombudsman with Eon-next.  The Ombudsman found in my favour and then Eon told them they'd implemented their resolution when they hadn't.  This has been going on since last June and I'm still no nearer getting a correct final bill.  Absolute shower.  

Been given the run-around for eight weeks by Eon Next. They say they sent a refund 3 weeks ago but (listen to this) can't say the date it was posted. Trouble with this company starts at the top. An executive that is just taking the p*s* and putting two fingers up to customers and the Regulator