Octopus vs Ovo Customer service ?? 2 February at 5:42PM in Energy 23 replies 873 views

propnut

km1500 said:

Major energy firm Eon has 'severe' customer service weaknesses, according to regulator Ofgem - but customers of all providers are affected.

An Ofgem review said Eon, which has 5.5million customers, had a 'very poor' record, with customers abandoning calls and long telephone waiting times.

Ofgem uncovered 'moderate weaknesses' at British Gas, E Gas and Electricity, EDF, Good Energy, Outfox the Market, OVO, ScottishPower, SO Energy, Utilita, Utility Warehouse and Tru Energy.

Meanwhile, it found 'minor weaknesses' at Bulb, Ecotricity, Green Energy, Shell and Octopus.

https://www.thisismoney.co.uk/money/bills/article-11710061/How-complain-energy-firm-Ofgem-names-shames-worst-customer-service-offenders.html?ico=mol_desktop_money-newtab&molReferrerUrl=https://www.dailymail.co.uk/money/index.html&_gl=1*a6wx8i*_ga*MTMwNjQ0NTAyMi4xNjc1NTIzODkw*_ga_XE0XLFFF16*MTY3NTUyMzg5MC4xLjAuMTY3NTUyMzg5MC4wLjAuMA..

Thanks, I did look at quite a few reviews and almost consistently OVO + BG were at the bottom for customer services with Octopus and M&S energy at the top but M&S is a fronted for Octopus so no surprise there. Whilst these sites are useful as a gauge, asking for actual personal experience is by far the best measure in my experience. Some of these review sites can be swayed by business interests e.g. advertising revenue. However when enough of them are saying the same thing and this marries with what folk are saying, then you know you are on the right track.

pearl123

So far, I've recieved a pretty good service from Octopus. Very polite over the phone. Happy to take time to explain something. However, they have got more busy and now I find  a quicker response via twitter from them. 
For me they are the best energy company, which I've been with. 

propnut

This says it all really. Octopus #1 by a country mile.

https://www.chroniclelive.co.uk/news/cost-of-living/worst-energy-companies-complaints-best-26034249