Call to LloydsBankofScotland Fraud Dept was hacked and scam attempted - a regular event?

gwapenut

MikeJXE said:

gwapenut said:

I had a genuine robot call from Santander fraud department who asked me to press a number, or say something, to be put through to someone. Or, failing that, to call them back on a number.

The number was not one I could find on Santander's website, and it stank of scam, especially with the "press to talk to someone".

To my astonishment, after raising a complaint (calling their main advertised number from a different phone), they confirmed it was indeed them ... enticing me to do everything you're told not to do.

I'm with Santander and I would welcome that, too many people give information away then expect to be refunded which costs us all money 

You'd welcome them encouraging customers to make contact in ways which lay them open to fraud?

I'm glad when I get fraud checked, it keeps me safe. I'm not glad when my bank does so in a manner which is similar to fraudsters, which trains me to be more accepting of methods a real fraudster might try.

They should have texted me and asked me to make contact with a number listed on their website. Not phone me with a robotic voice and ask if I want to be put through to someone who could be in a boiler room.

brucefan_2

I'm having difficulty visualising this potential scam.

How would a (Delhi) Boiler Room have knowledge of a potentially questionable payment, (which wasn't), to be able to set up such a scam in the first place, without 'insider' co-operation, leaking security keys, codes etc.,

Is it seriously common practice for local/regional bank branches to be able to access on site there in the branch and at short notice  recordings allegedly made by the (legitimate) central fraud team and then to actually make comment on them to a customer?

I once had a minor issue with Santander, which I queried in branch. The staff member next in line on the 'help desk' got quite excited - I don't think he'd encountered potential fraud in person before but everything, absolutely every detail was dealt with on the phone to the central fraud team, both conversations with the staff member and myself.

Of course, if it was a genuine employee with fairly high 'security' clearance within the bank's operations, who had somehow chosen or been forced/compromised into criminal activity, then the bank as an employer will wish to have criminal proceedings undertaken and at some future point, I expect the OP will be required to give a witness statement. Screening programmes are pretty thorough but don't always work.

gwapenut

I would agree about the inside knowledge, but it depends whether they proactively identified a specific transaction without help, or whether it was just some clever psychic-style cold reading which got a transaction identified with most of the leg work done by the OP. Again, we just don't know.

jimjames

MalMonroe said:

Hi,

You may be interested to know that scammers are able to 'spoof' legitimate telephone numbers. Especially bank telephone numbers. (That is they use the number that is the official bank number/s to fool their victims.)

But not for outgoing calls. We don't know how the OP was contacted yet.