Stolen medications 2 February at 9:48AM in Consumer rights 19 replies 1K views

DullGreyGuy

Had a parcel delivered yesterday, despite it being small enough to fit though the letterbox the courier decided to leave it hanging out the letterbox. 10 minutes later someone else walks by, hangs around for 3 minutes and then walks back, takes the packet out our letterbox and walks off. We have a video doorbell so its all captured and now with the police. 

Ordinarily this would be straight forward, the CCR says title is still with the sender and they'll reclaim from the courier for being donuts for leaving the parcel hanging out the letterbox. The issue is that the parcel contained prescription medicines (private prescription) so can the pharmacy just send more? They've the video of it being taken and the crime reference number or will I have to get another prescription? Would then be at the mercy of if the Doc wants to charge to reissue it or not.

Diamandis

It will depend on what the medication is and if there is a pharmacist who is able to issue prescriptions or not, if not your prescription would need to be redone by the doctor. You really need to just discuss it with the pharmacy. 

HillStreetBlues

I agree it depends on what been prescribed, but being a private prescription would lead me to think it would be something that would need to be represcribed.
This would be that the Dr can make a note on why it has been reissued with such a short time-frame

born_again

Think this is one to start with the doctor & explain the situation. Unless pharmacy is prepared to reissue. 

Manxman_in_exile

If this is a private prescription I'd suggest it depends on the contract between you and the doctor.  They might reissue at no cost to you in the circumstances, but I think I might expect to be charged again...

DullGreyGuy

Manxman_in_exile said:

If this is a private prescription I'd suggest it depends on the contract between you and the doctor.  They might reissue at no cost to you in the circumstances, but I think I might expect to be charged again...

Well my question was as much if the pharmacy knows the meds never got to us do they need a new prescription or can the last be written of as wastage and a new one sent under the original prescription. 

SpudGunPaul

DullGreyGuy said:

Manxman_in_exile said:

If this is a private prescription I'd suggest it depends on the contract between you and the doctor.  They might reissue at no cost to you in the circumstances, but I think I might expect to be charged again...

Well my question was as much if the pharmacy knows the meds never got to us do they need a new prescription or can the last be written of as wastage and a new one sent under the original prescription. 

Why not ask the pharmacy?

Manxman_in_exile

SpudGunPaul said:

DullGreyGuy said:

Manxman_in_exile said:

If this is a private prescription I'd suggest it depends on the contract between you and the doctor.  They might reissue at no cost to you in the circumstances, but I think I might expect to be charged again...

Well my question was as much if the pharmacy knows the meds never got to us do they need a new prescription or can the last be written of as wastage and a new one sent under the original prescription. 

Why not ask the pharmacy?

+1                            

HillStreetBlues

DullGreyGuy said:

Well my question was as much if the pharmacy knows the meds never got to us do they need a new prescription or can the last be written of as wastage and a new one sent under the original prescription. 

No, as they would be POM  so needs accounting for.

beckstar1975

In my experience no way  - I take controlled drugs and there's no way a pharmacy would reissue without a new script - and I'd struggle to get a new script in the same timeframe. For some things a Dr would reissue no program - for others I would really struggle to get a reissue until I was next due - and they would look at whether this has happened before.

As it's private there's nothing to say the Dr has any obligation either to you.

born_again

DullGreyGuy said:

Manxman_in_exile said:

If this is a private prescription I'd suggest it depends on the contract between you and the doctor.  They might reissue at no cost to you in the circumstances, but I think I might expect to be charged again...

Well my question was as much if the pharmacy knows the meds never got to us do they need a new prescription or can the last be written of as wastage and a new one sent under the original prescription. 

But as far as they are concerned they did. Courier will have updated them with delivered. 

So unless you tell them, they will be non the wiser.