SSE won't issue my discount voucher

Whitelodge

I am on a payg meter.  This was changed from British Gas last September to SSE and having been paying with a key meter since then.  They won't issue my vouchers as they say my meter is not registered with them and that I don't have an account number and they cannot find my address. My landlord arranged to have this meter changed over and he is now saying the problem with meters is not with him.  He says he can't remember whether he contacted British Gas or SSE to change the meter. The engineer just gave me a key with no paperwork.  There is no sticker next to my meter with the last meter details or when it was changed. I am going round in circles.  I have given SSE every detail I can find, ie serial number, address etc, but now they are just ignoring my emails because they don't know how to resolve the problem and say that I have to go to the National Grid to get my meter registered even though I am obviously receiving electricity and they are receiving the money I pay with the key.  

dogshome

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pochase

Welcome to the forum.

You are saying the meter was changed in September for a switch from BG to SSE? And you now have a prepaid meter which works with a key?

That does not make any sense.

1. There is no meter change involved when you switch suppliers.
2. It is not usual that your landlord would switch your contract. It is a contract between you and a supplier.
3. Last September they would have installed a smart meter, so there would be no key.

Of course all is possible, just extremely unlikely.

Where do you go to charge your key?

The only real possibility that comes to mind for me is that you landlord installed submeters, that would explain why he made the change, why there is a meter swap involved and why it is not a smart meter.

macman

I read it that there was a credit meter, and the LL had it swapped to a PPM?
Any meter installed last September is going to be a smart metre, unless it is a sub-meter.
OP, please post a pic of the meter.

MWT

... and please tell us how you top-up the meter as for example there are some pre-pay sub-meters that require you to top-up via a website ...