Help dealing with unexpected money in my account

wmb194

MikeJXE said:

wmb194 said:

MikeJXE said:

wmb194 said:

MikeJXE said:

HampshireH said:

So the other person must be a Santander customer for them to be able to contact them because how else would Santander have their contact details?

Edit just read you said a tsb account. I don't see how Santander would have details for this person

Sounds like they have a saved details (incorrectly) and haven't updated them IF Santander have actually been in touch with them.

I would call again and repeat the process but ask for confirmation it was dealt with last time. If it happens after that I would put a written complaint in / ask them to block transfers from that account 

No neither do I thats why I said if the person in question is telling the truth 

It's not unheard of to hear of  bank staff with fingers in the till

When I spoke to their fraud line they seemed very professional 

Santander will be able to see the account number and sort code so it's trivial to know that the deposit came from TSB.

I agree so I assume Santander would send the money back to TSB who would obviously know the name on the account

Why does the account continue to send money ? Is someone asleep on the job ? 

The OP probably knows the name on the account as this usually appears with the credit on the statement.

I imagine that Santander simply sent the money back and that's where it ended. The person who's asleep is the person who's sending the money to the wrong account.

Yes also true but where is the money now ? 

The OP has told us this. Santander sent back - to the TSB account no doubt - the, IIRC, December deposit but there wasn't enough money to send back the earlier deposits and now another has arrived.

Rob5342

People should check the transactions in their bank accounts daily as an absolute minimum. With online banking and apps with notifications there is absolutely no excuse not to.

Eco_Miser

Rob5342 said:

People should check the transactions in their bank accounts daily as an absolute minimum. With online banking and apps with notifications there is absolutely no excuse not to.

Daily is excessive for accounts with few expected transactions, I only check for expected transactions, or monthly as a minimum - but I do know exactly what the balance should be and will spend as long as it takes to find any discrepancy.