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Hotpoint fridge freezer problem

My 11 year old Hotpoint HM 315 FF intergrated fridge freezer is playing up, yesterday I noticed the bottom freezer drawer was not freezing properly, but the top basket is frozen.

 Today I opened the fridge and it’s ‘warm’ there is not much in the fridge, but the freezer drawers are full. I have just emptied the bottom drawer, 

Any idea what the problem could be?

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