Scottish Power literally uncontactable by any means

helpfulflowers

fromdusktilldawn said:

helpfulflowers said:

Complain, providing you can prove when you first raised the issue, such as a complaint, after 8 weeks take it to the Energy Ombudsman, regardless of whether SP have responded, after 8 weeks you can escalate to the Ombudsman. I did this after EON Next ignored me.

I have had a similar experience with EON Next. Smart meter installed before Christmas, still not working. Impossible to contact via any sensible route. I tried to contact them online and was given a phone number, which just ends up in a long queue with no indication of how long to wait for an answer. The added complication for me is Economy 7 - the smart meter is much harder to read manually than the old meter - wish I hadnt bothered. Comments noted with interest, it might be time to complain more formally.

My dad is with EON Next and has E7, it took me ages to figure out how to get the two readings from his smart meter, and the IHD doesn’t give the readings at all. I eventually worked out to press number 6 and then scroll through and in the case of this meter I get R1 for day rate and R2 for the night rate, although it could be the other way round, I just check against his last bill. Although his SM does send readings to EON Next so I only read when the prices change, just for our own records.

Perhaps your meter is the same type.

helpfulflowers

I admit I wanted a smart meter, and for years EON told me they couldn’t install one in my flat. Then one day out the blue they called and said they could, this was November 2020, I jumped at the chance but from day one the gas was problematic, it took two years before EON finally admitted they should NOT have installed it as it would never have worked. I believe from the offset they were simply installing them to reach government targets, knowing full well it wouldn’t work.

Finally, two weeks ago they were replaced with the updated dual band technology so finally I have smart meters that work.

photome

I have also found it impossible, been trying to let them know about my fathers death and getting my mum registered as the home owner/bill payer 

you can’t to it online , states you have to call, you call and they say they are too busy try online chat, try the chat and no one replies 

SiliconChip

photome said:

I have also found it impossible, been trying to let them know about my fathers death and getting my mum registered as the home owner/bill payer 

you can’t to it online , states you have to call, you call and they say they are too busy try online chat, try the chat and no one replies 

Have you been trying to contact the Scottish Power Bereavement team on 0800 074 1986? It's unusual for such a team to be dismissive of attempts to contact them.

https://intercom.help/scottishpower/en/articles/5379846-how-do-i-notify-scottishpower-of-a-bereavement

MikeyPGT

If you are still trying to get through to Scottish Power try raising a complaint through resolver - Scottish Power do actually respond to complaints raised in that way and maybe someone somewhere is taking notice of just how appalling SP really is ...

photome

SiliconChip said:

photome said:

I have also found it impossible, been trying to let them know about my fathers death and getting my mum registered as the home owner/bill payer 

you can’t to it online , states you have to call, you call and they say they are too busy try online chat, try the chat and no one replies 

Have you been trying to contact the Scottish Power Bereavement team on 0800 074 1986? It's unusual for such a team to be dismissive of attempts to contact them.

https://intercom.help/scottishpower/en/articles/5379846-how-do-i-notify-scottishpower-of-a-bereavement

not sure which number I used, I followed the links on the website and used the number it linked to , 3 times over a period of weeks, got the same reply each time , basically saying they were to busy to answer..  I will try the number you have posted in case its a different one.

Not sure of the implications of the bills still being in my fathers name as my mum is now paying the bills

just to add, I spent a week after his death sorting out everything for my mum and Scottish Power was the only organisation that I couldnt get hold of