Virgin Install Delays/Question

john-306

My installation date is 9 days away, I'm expecting a text any day now to cancel as cable still not pulled.
Ljc80_2... If they do give up on you totally, they have to give 30 days notice, so that's another 30 days@ £5.25.

Ljc80_2

I was asking one of the customer service pre install team (or whatever they are called) and they alluded that I would only get the compensation once the install was done, i.e I couldn't cancel it and get it?

Im at the point i think ill look to get another ISP, and just leave virgin to install their cable when they want so its ready for future and then cancel the package with them.

Ljc80_2

Thats my installation now delayed until the 1st May (originally 1st Feb)

I know that delays are common, but how long would "normal" be, this seems ridiculous!