Return item but no refund

2 Posts

Hi
im looking for advice.
i bought a dress before Christmas which didn’t fit. I returned it on tracked delivery, have proof of postage and a signature to confirm it was received back at their end.
However, the company is saying they haven’t received the parcel and the signature on tracked delivery isn’t one of theirs. I’ve checked the address and details and everything is correct.
im looking for advice.
i bought a dress before Christmas which didn’t fit. I returned it on tracked delivery, have proof of postage and a signature to confirm it was received back at their end.
However, the company is saying they haven’t received the parcel and the signature on tracked delivery isn’t one of theirs. I’ve checked the address and details and everything is correct.
As far as I’m concerned I’ve done everything I should have.
Can anyone advise with where I stand in getting a refund. It was a £200 dress’
thanks in advance
thanks in advance
0
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