Cancellation of Wren Kitchen Contract During the Coolin Off Period

WoubleU

Following a discussion with Wren Kitchens I was requested to make a 10% deposit on a potential order to be confirmed before they would give me the details of the design and quotation. This was done on the basis that I was told that the deposit was fully refundable if cancelled before 28 days before delivery.

The actual clause in the contract is shown below:

“Cancellation

3.1. We will allow you to cancel or change your Order at any time up until 28 days before the delivery date agreed at the time of placing your Order (the "Cooling Off Period").

Where the change means a change in the total price of your Order, We will notify you of the amended price in writing. After the Cooling Off Period has expired, you will not be able to cancel or change your Order for Products because production of your Order will have commenced.

3.2. If you wish to add Products to your Order after the expiry of the Cooling Off Period  such additions may, at our discretion, be regarded as a new and separate Order with different delivery times and separate delivery charges.

3.3. To cancel or change your Order during the Cooling Off Period you should contact your Designer or Showroom Manager. Alternatively call our Customer Service team on 0345 1277008. If you cancel in accordance with this condition we will issue you a full refund within 30 days of receipt of your cancellation.

3.4. You may correct any errors you make during the Cooling Off Period but we will not accept changes to or cancellation of your Order after the expiry of the Cooling Off Period.

3.5. We will issue a full refund of all sums paid for Orders for Products which were cancelled during the Cooling Off Period.”

From this clause I don't see any potential problem in gettin my deposit fully refunded, however I have seen some comments online to the contrary.

From the above can you see any basis on woch they could legally not repay the deposit and have you any experience of this happening.

Thanks

powerful_Rogue

What did they say when you phoned and asked?

JoLambert

I’d be interested to know if you got your refund please?