We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Warm home discount.

Options
SAS7973
SAS7973 Posts: 3 Newbie
First Post
edited 27 January 2023 at 4:06PM in Praise, vent & warnings
I am unable to work due to illness and disability and have a 5 year old daughter living with me. I receive ESA, housing benefit and child tax credit, but have just been told by the government helpline that I don't qualify for warm home discount as my home is too energy efficient. I have received this help for the past 8 years and now I need it most, the Torries have shafted me. It also means that I miss the extra £150 that Shell energy are promising to customers that get the warm home discount. My home is not at all energy efficient and is freezing because I'm too scared to use the heating. I am in desperate need of that £300 and didn't think that even the Torries would stoop this low.

Comments

  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,304 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    SAS7973 said:
    I am unable to work due to illness and disability and have a 5 year old daughter living with me. I receive ESA, housing benefit and child tax credit, but have just been told by the government helpline that I don't qualify for warm home discount as my home is too energy efficient. I have received this help for the past 8 years and now I need it most, the Torries have shafted me. It also means that I miss the extra £150 that Shell energy are promising to customers that get the warm home discount. My home is not at all energy efficient and is freezing because I'm too scared to use the heating. I am in desperate need of that £300 and didn't think that even the Torries would stoop this low.
    It's an assumptive calculation based on property age, type, and size, not based on actual efficiency. 

    It's not personal, loads of people are no longer eligible for it. 
  • Ayr_Rage
    Ayr_Rage Posts: 2,717 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    There are several topics running on this already, the rules have changed, as they often do.
  • To have received it for so long and now it's desperately needed, they move the goal posts, is pretty hard to accept though.
  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,304 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    edited 27 January 2023 at 2:17PM
    SAS7973 said:
    To have received it for so long and now it's desperately needed, they move the goal posts, is pretty hard to accept though.
    They actually started the process of changing it back in 2020 (incidentally when prices were unusually low, although I don't think that had anyone to do with it) but the timing of implementing the change has turned out to be absolutely terrible for the people who no longer qualify. 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.