MSE News: Shop at Sainsbury's? You can get up to £25 in bonus Nectar points – but there are catches

SacredStephan

copied from the Ts and Cs before they disappear:


Rewards for Everyone 

On Saturday 4 February only, scan your Nectar card or app instore at checkout at Sainsbury’s on a minimum spend of £20 to get a points coupon with up to 5,000 Nectar points allocated at random as follows:  

50 points – unlimited amount of coupons available 

100 points – unlimited amount of coupons available  

500 points – maximum of 25,000 coupons available  

1,000 points – maximum of 45,000 coupons available 

2,000 points – maximum of 73,000 coupons available  

3,000 points – maximum of 73,000 coupons available 

5,000 points – maximum of 64,000 coupons available 

To receive your points coupon - Qualifying spend must be in one transaction. Excludes Sainsbury’s Locals and Petrol Stations. Points coupons can be redeemed instore only. Exclusions apply on qualifying spend. Qualifying spend excludes spirits and liqueurs (all alcohol in Scotland and Wales), wine (when on a buy 6, save 25% promotion), first stage baby milk products, Lottery, tobacco, vapes and related products, gift cards or vouchers, prescription and over the counter medicines, postage and savings stamps, mobile phone vouchers and cards, etop-ups, travel money, phonecards, paypoint payments, charity products, carrier bags, fuel and car park tickets, cashback,  vending machines, or concessions or at Sainsbury’s Cafe.  

To redeem your points coupon: Points coupon must be redeemed before expiry date shown and can only be redeemed by the person whose Nectar card is identified on the top of the coupon. Minimum spend of 1p necessary to redeem points. Scan or swipe Nectar instore with coupon at checkout. Provided all conditions are met the Nectar points will be awarded to your Nectar account within 48 hours of redeeming your voucher. See reverse of coupon for T&Cs or call the Sainsbury’s Helpdesk on 0800 636 262   

chaos2

SacredStephan said:

copied from the Ts and Cs before they disappear:


Rewards for Everyone 

On Saturday 4 February only, scan your Nectar card or app instore at checkout at Sainsbury’s on a minimum spend of £20 to get a points coupon with up to 5,000 Nectar points allocated at random as follows:  

50 points – unlimited amount of coupons available 

100 points – unlimited amount of coupons available  

500 points – maximum of 25,000 coupons available  

1,000 points – maximum of 45,000 coupons available 

2,000 points – maximum of 73,000 coupons available  

3,000 points – maximum of 73,000 coupons available 

5,000 points – maximum of 64,000 coupons available 

To receive your points coupon - Qualifying spend must be in one transaction. Excludes Sainsbury’s Locals and Petrol Stations. Points coupons can be redeemed instore only. Exclusions apply on qualifying spend. Qualifying spend excludes spirits and liqueurs (all alcohol in Scotland and Wales), wine (when on a buy 6, save 25% promotion), first stage baby milk products, Lottery, tobacco, vapes and related products, gift cards or vouchers, prescription and over the counter medicines, postage and savings stamps, mobile phone vouchers and cards, etop-ups, travel money, phonecards, paypoint payments, charity products, carrier bags, fuel and car park tickets, cashback,  vending machines, or concessions or at Sainsbury’s Cafe.  

To redeem your points coupon: Points coupon must be redeemed before expiry date shown and can only be redeemed by the person whose Nectar card is identified on the top of the coupon. Minimum spend of 1p necessary to redeem points. Scan or swipe Nectar instore with coupon at checkout. Provided all conditions are met the Nectar points will be awarded to your Nectar account within 48 hours of redeeming your voucher. See reverse of coupon for T&Cs or call the Sainsbury’s Helpdesk on 0800 636 262   

Thanks for the above post. So call the help desk, they already knew about the promotion failure.  They try to get through to the shop where I spent my money on Sat to print me the voucher but was unable to get through. So customer service lady kindly inform me that they will add 2000 points which is about £10 worth onto my card. So do give them a call.

greyfox

I've just called the helpline who were able to confirm my £20+ purchase but, rather than adding points there & then, told me that they'd be added automatically within 28 days. No indication how many that would be so I'm assuming 50!

MSE_Helen_K

Just to confirm that MSE News is pushing the Sainsbury's press team for more information on this. So far it's only told us the following, but we will continue to press: 

A Nectar spokesperson told us: "Unfortunately due to a technical error with our one-off Nectar promotion on Saturday, some qualifying customers weren’t able to claim their prizes. We apologise for the disappointment this will have caused and we are working to find a solution for our customers as soon as possible."

tracyyi

https://www.moneysavingexpert.com/news/2023/january/sainsburys-nectar-points-giveaway/

Does anyone managed to get any bonus point on last Saturday?

tracyyi

chaos2 said:

SacredStephan said:

copied from the Ts and Cs before they disappear:


Rewards for Everyone 

On Saturday 4 February only, scan your Nectar card or app instore at checkout at Sainsbury’s on a minimum spend of £20 to get a points coupon with up to 5,000 Nectar points allocated at random as follows:  

50 points – unlimited amount of coupons available 

100 points – unlimited amount of coupons available  

500 points – maximum of 25,000 coupons available  

1,000 points – maximum of 45,000 coupons available 

2,000 points – maximum of 73,000 coupons available  

3,000 points – maximum of 73,000 coupons available 

5,000 points – maximum of 64,000 coupons available 

To receive your points coupon - Qualifying spend must be in one transaction. Excludes Sainsbury’s Locals and Petrol Stations. Points coupons can be redeemed instore only. Exclusions apply on qualifying spend. Qualifying spend excludes spirits and liqueurs (all alcohol in Scotland and Wales), wine (when on a buy 6, save 25% promotion), first stage baby milk products, Lottery, tobacco, vapes and related products, gift cards or vouchers, prescription and over the counter medicines, postage and savings stamps, mobile phone vouchers and cards, etop-ups, travel money, phonecards, paypoint payments, charity products, carrier bags, fuel and car park tickets, cashback,  vending machines, or concessions or at Sainsbury’s Cafe.  

To redeem your points coupon: Points coupon must be redeemed before expiry date shown and can only be redeemed by the person whose Nectar card is identified on the top of the coupon. Minimum spend of 1p necessary to redeem points. Scan or swipe Nectar instore with coupon at checkout. Provided all conditions are met the Nectar points will be awarded to your Nectar account within 48 hours of redeeming your voucher. See reverse of coupon for T&Cs or call the Sainsbury’s Helpdesk on 0800 636 262   

Thanks for the above post. So call the help desk, they already knew about the promotion failure.  They try to get through to the shop where I spent my money on Sat to print me the voucher but was unable to get through. So customer service lady kindly inform me that they will add 2000 points which is about £10 worth onto my card. So do give them a call.

which number do you call?
Confirm get the £10 worth of points?

Savvygreen

 My wife and I both spent over £20 and received nothing.I queried it online and was told there was a technical problem and they would award within 28 days.However at the store today I was told it was random and if we hadn't received anything we had not won.Come on Sainsbury's get your story right and tell us how you are going to resolve this

MSE_Helen_K

Hi all, just confirming that we've now had an update from Sainsbury's. It has promised to give shoppers who missed out on its in-store points promotion due to the "technical error" £5 in Nectar points. These will be credited to affected customers' accounts. More info in our MSE Nectar news story. 

chaos2

tracyyi said:

chaos2 said:

SacredStephan said:

copied from the Ts and Cs before they disappear:


Rewards for Everyone 

On Saturday 4 February only, scan your Nectar card or app instore at checkout at Sainsbury’s on a minimum spend of £20 to get a points coupon with up to 5,000 Nectar points allocated at random as follows:  

50 points – unlimited amount of coupons available 

100 points – unlimited amount of coupons available  

500 points – maximum of 25,000 coupons available  

1,000 points – maximum of 45,000 coupons available 

2,000 points – maximum of 73,000 coupons available  

3,000 points – maximum of 73,000 coupons available 

5,000 points – maximum of 64,000 coupons available 

To receive your points coupon - Qualifying spend must be in one transaction. Excludes Sainsbury’s Locals and Petrol Stations. Points coupons can be redeemed instore only. Exclusions apply on qualifying spend. Qualifying spend excludes spirits and liqueurs (all alcohol in Scotland and Wales), wine (when on a buy 6, save 25% promotion), first stage baby milk products, Lottery, tobacco, vapes and related products, gift cards or vouchers, prescription and over the counter medicines, postage and savings stamps, mobile phone vouchers and cards, etop-ups, travel money, phonecards, paypoint payments, charity products, carrier bags, fuel and car park tickets, cashback,  vending machines, or concessions or at Sainsbury’s Cafe.  

To redeem your points coupon: Points coupon must be redeemed before expiry date shown and can only be redeemed by the person whose Nectar card is identified on the top of the coupon. Minimum spend of 1p necessary to redeem points. Scan or swipe Nectar instore with coupon at checkout. Provided all conditions are met the Nectar points will be awarded to your Nectar account within 48 hours of redeeming your voucher. See reverse of coupon for T&Cs or call the Sainsbury’s Helpdesk on 0800 636 262   

Thanks for the above post. So call the help desk, they already knew about the promotion failure.  They try to get through to the shop where I spent my money on Sat to print me the voucher but was unable to get through. So customer service lady kindly inform me that they will add 2000 points which is about £10 worth onto my card. So do give them a call.

which number do you call?
Confirm get the £10 worth of points?

tracyyi said:

chaos2 said:

SacredStephan said:

copied from the Ts and Cs before they disappear:


Rewards for Everyone 

On Saturday 4 February only, scan your Nectar card or app instore at checkout at Sainsbury’s on a minimum spend of £20 to get a points coupon with up to 5,000 Nectar points allocated at random as follows:  

50 points – unlimited amount of coupons available 

100 points – unlimited amount of coupons available  

500 points – maximum of 25,000 coupons available  

1,000 points – maximum of 45,000 coupons available 

2,000 points – maximum of 73,000 coupons available  

3,000 points – maximum of 73,000 coupons available 

5,000 points – maximum of 64,000 coupons available 

To receive your points coupon - Qualifying spend must be in one transaction. Excludes Sainsbury’s Locals and Petrol Stations. Points coupons can be redeemed instore only. Exclusions apply on qualifying spend. Qualifying spend excludes spirits and liqueurs (all alcohol in Scotland and Wales), wine (when on a buy 6, save 25% promotion), first stage baby milk products, Lottery, tobacco, vapes and related products, gift cards or vouchers, prescription and over the counter medicines, postage and savings stamps, mobile phone vouchers and cards, etop-ups, travel money, phonecards, paypoint payments, charity products, carrier bags, fuel and car park tickets, cashback,  vending machines, or concessions or at Sainsbury’s Cafe.  

To redeem your points coupon: Points coupon must be redeemed before expiry date shown and can only be redeemed by the person whose Nectar card is identified on the top of the coupon. Minimum spend of 1p necessary to redeem points. Scan or swipe Nectar instore with coupon at checkout. Provided all conditions are met the Nectar points will be awarded to your Nectar account within 48 hours of redeeming your voucher. See reverse of coupon for T&Cs or call the Sainsbury’s Helpdesk on 0800 636 262   

Thanks for the above post. So call the help desk, they already knew about the promotion failure.  They try to get through to the shop where I spent my money on Sat to print me the voucher but was unable to get through. So customer service lady kindly inform me that they will add 2000 points which is about £10 worth onto my card. So do give them a call.

which number do you call?
Confirm get the £10 worth of points?

Hi, call the customer service line 0800 636 262 and today the points have now been added onto my nectar card points.  Sorry don’t know how to paste a copy of the photo onto here.  Hope these problem can be resolve for everyone.

chaos2

chaos2 said:

tracyyi said:

chaos2 said:

SacredStephan said:

copied from the Ts and Cs before they disappear:


Rewards for Everyone 

On Saturday 4 February only, scan your Nectar card or app instore at checkout at Sainsbury’s on a minimum spend of £20 to get a points coupon with up to 5,000 Nectar points allocated at random as follows:  

50 points – unlimited amount of coupons available 

100 points – unlimited amount of coupons available  

500 points – maximum of 25,000 coupons available  

1,000 points – maximum of 45,000 coupons available 

2,000 points – maximum of 73,000 coupons available  

3,000 points – maximum of 73,000 coupons available 

5,000 points – maximum of 64,000 coupons available 

To receive your points coupon - Qualifying spend must be in one transaction. Excludes Sainsbury’s Locals and Petrol Stations. Points coupons can be redeemed instore only. Exclusions apply on qualifying spend. Qualifying spend excludes spirits and liqueurs (all alcohol in Scotland and Wales), wine (when on a buy 6, save 25% promotion), first stage baby milk products, Lottery, tobacco, vapes and related products, gift cards or vouchers, prescription and over the counter medicines, postage and savings stamps, mobile phone vouchers and cards, etop-ups, travel money, phonecards, paypoint payments, charity products, carrier bags, fuel and car park tickets, cashback,  vending machines, or concessions or at Sainsbury’s Cafe.  

To redeem your points coupon: Points coupon must be redeemed before expiry date shown and can only be redeemed by the person whose Nectar card is identified on the top of the coupon. Minimum spend of 1p necessary to redeem points. Scan or swipe Nectar instore with coupon at checkout. Provided all conditions are met the Nectar points will be awarded to your Nectar account within 48 hours of redeeming your voucher. See reverse of coupon for T&Cs or call the Sainsbury’s Helpdesk on 0800 636 262   

Thanks for the above post. So call the help desk, they already knew about the promotion failure.  They try to get through to the shop where I spent my money on Sat to print me the voucher but was unable to get through. So customer service lady kindly inform me that they will add 2000 points which is about £10 worth onto my card. So do give them a call.

which number do you call?
Confirm get the £10 worth of points?

tracyyi said:

chaos2 said:

SacredStephan said:

copied from the Ts and Cs before they disappear:


Rewards for Everyone 

On Saturday 4 February only, scan your Nectar card or app instore at checkout at Sainsbury’s on a minimum spend of £20 to get a points coupon with up to 5,000 Nectar points allocated at random as follows:  

50 points – unlimited amount of coupons available 

100 points – unlimited amount of coupons available  

500 points – maximum of 25,000 coupons available  

1,000 points – maximum of 45,000 coupons available 

2,000 points – maximum of 73,000 coupons available  

3,000 points – maximum of 73,000 coupons available 

5,000 points – maximum of 64,000 coupons available 

To receive your points coupon - Qualifying spend must be in one transaction. Excludes Sainsbury’s Locals and Petrol Stations. Points coupons can be redeemed instore only. Exclusions apply on qualifying spend. Qualifying spend excludes spirits and liqueurs (all alcohol in Scotland and Wales), wine (when on a buy 6, save 25% promotion), first stage baby milk products, Lottery, tobacco, vapes and related products, gift cards or vouchers, prescription and over the counter medicines, postage and savings stamps, mobile phone vouchers and cards, etop-ups, travel money, phonecards, paypoint payments, charity products, carrier bags, fuel and car park tickets, cashback,  vending machines, or concessions or at Sainsbury’s Cafe.  

To redeem your points coupon: Points coupon must be redeemed before expiry date shown and can only be redeemed by the person whose Nectar card is identified on the top of the coupon. Minimum spend of 1p necessary to redeem points. Scan or swipe Nectar instore with coupon at checkout. Provided all conditions are met the Nectar points will be awarded to your Nectar account within 48 hours of redeeming your voucher. See reverse of coupon for T&Cs or call the Sainsbury’s Helpdesk on 0800 636 262   

Thanks for the above post. So call the help desk, they already knew about the promotion failure.  They try to get through to the shop where I spent my money on Sat to print me the voucher but was unable to get through. So customer service lady kindly inform me that they will add 2000 points which is about £10 worth onto my card. So do give them a call.

which number do you call?
Confirm get the £10 worth of points?

Hi, call the customer service line 0800 636 262 and today the points have now been added onto my nectar card points.  Sorry don’t know how to paste a copy of the photo onto here.  Hope these problem can be resolve for everyone.

Photo of points being added