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Warranty issues

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Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,121 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 20 June 2023 at 1:43PM
    In my case, my whole outer kitchen ( all you can see) peeled away twice. I’m talking  40 doors, drawers etc. This is a massive fault of manufacturing and I’m out of pocket to redo kitchen and all the cosmetic repairs. All I did was buy my kitchen from Wren, I didn’t ask/want any of this
    As I see it, you got what you paid for, a kitchen guaranteed for 10 years.  When there was a problem after five, the warranty kicked in and gave you the remainder of those 10 years.  Unless it was really a 15-year warranty and Wren changed it?  What paperwork do you have to prove it was 15 years?

    If it was a 10-year warranty, I don't see that you're out of pocket, because you reached the lifespan of the kitchen, and anything more would be a bonus.

    Having said that, I would want and expect a kitchen to last longer than 10 years, but then Wren are a pretty bargain-basement retailer.
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