Broken washing machine - 16 months old

HillStreetBlues

macman said:

Which is why we advise buyers to use a supplier such as JL, who offer a 2 year warranty by default.

It's that the royal we?

As JL have stopped the "never knowingly undersold" then it would come down to price difference.
My microwave was £50 more expensive at JL, there is no way I would pay that just for the extra year.

the_lunatic_is_in_my_head

macman said:

the_lunatic_is_in_my_head said:

OP if you Google CEO email and search that site for Currys there is an email address for a higher level of customer service.

After 6 months the onus is on you to show a fault, you need to articulate that on the balance of probability the goods do not conform to the contract in terms of durability, basically that the machine failed prematurely through something other than misuse/user error. 

As above have a local repair company out to have a look and send their findings to Currys via the email avenue above. 

You don't need 100% proof and Currys aren't likely to want to go to small claims for a £500 washing machine that's 16 months old so anything you can offer them from a repair company to show you didn't damage the machine should be sufficient. 

Keep_pedalling said:

 rather than simple ware and tear

Wear and tear is covered by durability, if a part in a washing machine wears out within 16 months it wasn't durable and the consumer is entitled to a remedy.  

No. Budget machines are built to last little more than 500 cycles before the bearings can start to fail.  That could be one years use, or 10 years use; it totally depends on the circumstances. 
The OP has given us no indication of the nature of the fault other than 'it's broken', so  it could be something incredibly trivial and cheap to fix.

Out of interested who (other than the posters here) is going to quiz the OP on how much they've used their washing machine?

Alderbank

the_lunatic_is_in_my_head said:

macman said:

the_lunatic_is_in_my_head said:

OP if you Google CEO email and search that site for Currys there is an email address for a higher level of customer service.

After 6 months the onus is on you to show a fault, you need to articulate that on the balance of probability the goods do not conform to the contract in terms of durability, basically that the machine failed prematurely through something other than misuse/user error. 

As above have a local repair company out to have a look and send their findings to Currys via the email avenue above. 

You don't need 100% proof and Currys aren't likely to want to go to small claims for a £500 washing machine that's 16 months old so anything you can offer them from a repair company to show you didn't damage the machine should be sufficient. 

Keep_pedalling said:

 rather than simple ware and tear

Wear and tear is covered by durability, if a part in a washing machine wears out within 16 months it wasn't durable and the consumer is entitled to a remedy.  

No. Budget machines are built to last little more than 500 cycles before the bearings can start to fail.  That could be one years use, or 10 years use; it totally depends on the circumstances. 
The OP has given us no indication of the nature of the fault other than 'it's broken', so  it could be something incredibly trivial and cheap to fix.

Out of interested who (other than the posters here) is going to quiz the OP on how much they've used their washing machine?

I don't think anyone would quiz the OP but they could quiz the machine itself.
One poster has told us that Miele machines record their use. All current machines have electronic control boards and probably do the same.

macman

HillStreetBlues said:

macman said:

Which is why we advise buyers to use a supplier such as JL, who offer a 2 year warranty by default.

It's that the royal we?

As JL have stopped the "never knowingly undersold" then it would come down to price difference.
My microwave was £50 more expensive at JL, there is no way I would pay that just for the extra year.

Neither would I on a microwave, which has little to go wrong, and costs much less. But, on a £500 w/m, I would want more than a one year warranty, and beyond that, having to battle with DSG to enforce my statutory rights. It's not as if they don't have a track record on obstructing/deflecting such claims; there are many accounts on here.

HillStreetBlues

macman said:

Neither would I on a microwave, which has little to go wrong, and costs much less. But, on a £500 w/m, I would want more than a one year warranty, and beyond that, having to battle with DSG to enforce my statutory rights. It's not as if they don't have a track record on obstructing/deflecting such claims; there are many accounts on here.

But how much more would you pay on a £500 washing machine?

Paying extra at JL  is a bit  like taking out a warranty for months 13-24

macman

HillStreetBlues said:

macman said:

Neither would I on a microwave, which has little to go wrong, and costs much less. But, on a £500 w/m, I would want more than a one year warranty, and beyond that, having to battle with DSG to enforce my statutory rights. It's not as if they don't have a track record on obstructing/deflecting such claims; there are many accounts on here.

But how much more would you pay on a £500 washing machine?

Paying extra at JL  is a bit  like taking out a warranty for months 13-24

If I didn't want to pay a (possible) higher price at JL, then I'd probably go to AO, or maybe a local dealer. JL isn't always more expensive. But I'd avoid DSG for all but the most trivial of purchases, because of their poor after-sales reputation. 

HillStreetBlues

macman said:

If I didn't want to pay a (possible) higher price at JL, then I'd probably go to AO, or maybe a local dealer. JL isn't always more expensive. But I'd avoid DSG for all but the most trivial of purchases, because of their poor after-sales reputation. 

I mostly use AO, or should I say Boots Kitchen as I get points.

pmk741

Thanks everyone! It is a Beko, I had one for ten years with no issues so we’ve gone with Beko again but this one is a condensing washer dryer. My Dad is convinced they are not as reliable as regular washing machines. The error code is E00 the man who already came to look it said it was a part which was in 3 places and it would be impossible to know which one it was and therefore difficult to repair 45£…. It drains intermittently, we have to manually drain and do another spin and drain cycle although now that is now working less and less and we resorted doing a complete new cycle for the same washing which did work last night. If the burden of proof is with us I’m tempted to just give in a buy a new washer. We don’t buy warranties I’d rather save the money and use savings as and when. thought it might be simpler process. Maybe it’s just bad luck and we should just move on….

macman

You are willing to scrap a £500 w/m for want of a part costing £45?
I cannot find any Beko w/m error code E00: that is the error code for a fridge freezer. If it's E08, that's a water valve: a simple fix.
Your dad is correct: there's more to go wrong in the one box, and you can only dry half a wash load at a time.

pmk741

Sorry I wasn’t clear,  the repair man said the same thing it’s not a typical code it is something to do with computer/ processor.  it was 45£ call out which they deduct off a repair. Not 45 for the repair he didn’t even quote me as he thought it wasn’t the right thing to do because he wouldn’t be able to confirm which part , he advised speak to the manufacturer of suck it up and buy a new one. The code is definitely E00.