Scottish Power. FIT payment not received.

anotherbob

Scottish Power have sent their customary letter to say how much my FIT payment is for the last quarter. However they have not paid it into my bank account. Normally I get the payment a week or two before the letter. Problem is (as ever) I cannot contact them to sort things out. Their HELP chat only deals with those having problems paying their energy bills. I've emailed the address given on their website FIT@scottishpower.com but answer came there none. 
Can anyone advise me what else I might try to get this sorted? 

Turneste

I am in the same position now (March 23) they want everybody to sign up to a payment system called MINFO, and say they can't pay FIT payments until this is completed. The Minfo site seems to be administered in Spain and Scottish Power say they have no responsibility for it, but the site does not work!! I have sent 10 e mails and tried everything to register my Bank details on the Minfo site but it will not accept them. Nobody from Scottish Power will help and keep referring me to a help telephone number which constantly says "Try Later" I have made a number of complaints but all I get back is "someone will contact you" nobody does- I imagine there are lots of Scottish Power FIT customers waiting for payment

ispookie666

Oh dear! 
 how do you move FiT providers ?

gilbert67

Its so frustrating they have sent me a statement saying they have paid me but no payment received and no way to contact them other than their useless chat bott and emails are not answered .

sav0

i sent scottish power my fit readings on the 1st april and just received payment today 25/04/24