British Gas suggesting ridiculously high direct debit

[Deleted User]

ariarnia said:

deano2099 said:

Update: noticed my IHD wasn't displaying gas readings anymore. On a hunch I fired up the Loop app and it let me register and no longer gave me the "meter not adopted" message. So it looks like the electric smart meter got a remote update which means switching should be fine.
Downside is that it's seven days on and the gas meter still isn't reporting to the IHD or the Loop app (and I'm not seeing either gas or electric on the British Gas account page). Does anyone have any experience with these switchovers? Is it a known issue that it can take some time to reconnect?

hi deano and thanks for coming back with an update. glad to read it looks like things are progressing a bit. 

i think @[Deleted User] has said before that smart meters get quarterly updates sent out in batches to a few thousand at a time. and that can include pushing new rates and things to the ihd. its not suppliers who send these but it might be worth a quick email to them to check if these updates are likely to fix the problem your having and if they can see when your last update was as an idea when the next might be due or if theres something they can do on there end? 

For information. Only the nominated supplier can deploy firmware updates to smart meters; however, all firmware updates have to be built and certified for deployment by the meter manufacturer and the DCC. The supplier can update tariff information at anytime (daily) with 48 tariffs per register (no supplier actually chooses to do this).

The DCC is responsible for all comms hubs and it deploys firmware updates to the comms hub.

The IHD gets its tariff information from the ESME and the GSME ( the electricity and gas meters) via the Home Area Network established by the comms hub. Tariff updates are not sent out as an IHD update. Tariff information can be checked in each of the smart meter sub-menus (annotated something like tariff matrix)

If an IHD is not displaying gas information this could be for a number of reasons. It could be gas meter firmware related; comms hub firmware related (the comms hub has a built in gas proxy meter/mirror) which is impacting the HAN; an IHD firmware issue or a meter failure. The supplier should be able to determine the problem when it carries out a system health check. (Octopus does this every two weeks per meter)

Nelliegrace

@Scott_39 Thank you, that is reassuring.
The news about the conduct of our energy company recently was so distressing.