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Fake Royal Mail stamps on Amazon?
gdb3
Posts: 3 Newbie
Several weeks ago I purchased a book of 1st class Royal mail stamps (the 'old' non-bar coded type) which were slightly cheaper then the 'genuine' stamps, from Amazon. I received them promptly and sent them to the Royal Mail on their 'swap-out' system. Three weeks later I received a letter from Royal Mail stating that the stamps were counterfeit / used. Does Amazon have any responsibilty. since the money (credit card) was made to Amazon? Obviously the seller is not responding and has disappeared from the Amazon site.
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I just g--gled it for you and it said this in Amazon's terms: "Please keep in mind that Third Party Seller listings are merely hosted on Amazon.co.uk and are posted solely at the direction of Third Party Sellers who may be contacted via their Seller Information page, accessible from any of their listings."Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.2
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Please contact amazon via your orders page, the order relevant to your purchase.
Tell them what's happened and ask for a refund.
Two things need to happen -
1. You need your money back
2. The seller's scam needs reporting and they need to be stopped. Amazon will have their details. Hopefully.
But first thing, ask for your refund for fraudulent goods.Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.1 -
That's fair enough - but not if the seller is a crook selling fraudulent/scam items. They need reporting to Amazon - who will hopefully take further action.ballisticbrian said:I just g--gled it for you and it said this in Amazon's terms: "Please keep in mind that Third Party Seller listings are merely hosted on Amazon.co.uk and are posted solely at the direction of Third Party Sellers who may be contacted via their Seller Information page, accessible from any of their listings."
With a legitimate third party amazon seller you can still get a refund. I've just done that very thing this morning.Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.1 -
Fortunately I took a photo of the stamps with the swap-out form and sending that to Amazon, together with the Royal Mail letter today.0
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how do i contact Amazon UK?
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Go through the help system- contact us , until you get the chatbot.CarolNor said:how do i contact Amazon UK?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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