Park Watch - Arena shopping Park - Coventry-Ticket Cancelled

Retired70

I got a ticket in October for “parking in a disabled bay without displaying a blue badge” 
I accept that this was the case for a very short period, my wife had it in her bag & was already in the shops. I retrieved it & displayed it ( total time without displaying about 10-15 mins) . Then received a PCN in the post a week later . The shopping centre is owned by Tesco but managed by Savills. I first contacted Tesco store who directed me to centre management. They directed me to Park Watch .Appealed to park watch ,rejected, E mailed to centre manager Peter Hardingham, no response. Appealed to IPC ((IAS) again rejected out of hand.  E mailed Savills  again ,no response by e mail or on their website contact page.

On advise of Coupon-mad ,wrote to both Park Watch & Savills explaining that although issue of PCN not breach of Equality Act as they couldn’t reasonably known at the time I was disabled the decision to enforce the “fine” could have triggered the duty to provide a reasonable adjustment (which is unlawful) ( also  mentioned  Excel V Greenwood) 
Park Watch rejected everything . Again Savills failed to respond.
Contacted Savills (West Midlands) & got the name of Director Nigel Lea . E mailed him & suddenly got an e mail from Peter Hardingham,who I had contacted 3 months earlier without response, cancelling ticket.
I nearly gave up ,and paid,several times particularly when Savills kept failing to engage but obviously I was not being directed to anyone who could address this,once I got the right person it was dealt with very quickly although it was a bit Ironic that the person who ignored my complaint 3 months earlier was the one who finally cancelled the ticket.

Many thanks to Coupn -Mad who guided,advised & supported throughout.

KeithP

Well done with your perseverance and thanks for posting the conclusion.

I have now copied your post as a reply on to your existing thread.