SSE to EDF transfer

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in Energy
I am currently transferring from SSE to EDF (to maintain my variable direct debit which SSE no longer do). The electricity account transferred promptly on January 5th and my smart meter readings are now shown on the EDF site. But the gas seems to be in limbo with the transfer to EDF not yet completed and my little smart meter box still suggesting the gas meter interfaces with SSE. SSE have already sent me my final bills for both electricity and gas. A chat with EDF the other day (via SMS text) suggests it could take over 28 days. They can't take any manual readings from me until the transfer is complete. Is this sort of delay normal and is there anything to do to speed it up?
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