Virgin Land Line switch

nojoke1 Posts: 3 Newbie
First Post
edited 25 January 2023 at 3:28PM in Phones & TV
Hi All
Virgin have told me my land line service will have to be connected via my router after 11th April 2023. My router alas is in a different room from my master socket which connects 13 other phones via secondary sockets. I have requested a technician call out but will have to wait 6 weeks till February 28th. Am considering switching back to BT.  Has anyone had this experience? Virgin inform me they are going Nationwide with this switch. As Martin Lewis recently informed us they are switching ALL Virgin Mobile customers to O2 this year (happened to me last year) it now seems they don't want landlines either.
Does anyone know what they do want?


  • silvercar
    silvercar Posts: 46,934 Ambassador
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    We had similar when our landline developed a fault. They made no effort to find the fault and just put a cable into one of the sockets at the back of the router.

    You don't need to go anywhere near what you call your "master socket" as effectively your master socket is what comes out of the router. We "only" have 3 extension phones running off it, luckily ours are all cordless. It was easy enough to move the master one to be near the router and reassign the others at appropriate points around the house.
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  • iniltous
    iniltous Posts: 3,068 Forumite
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    It’s entirely possible in fact likely that BT will provide telephony via DV ( Digital Voice ) so the telephone service will be via the broadband router , although it’s possible that you can site the router close to the BT socket and connect the existing extension sockets to the hub .
    If FTTP is available, then it would be a new installation , when FTTP is available, even if there is a dormant copper pair land line , the FTTP service will be provided 
  • My problem is I have sockets in all rooms but none near the router alas
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