Bank smart

Hi all. I have been reading through the forums about bank smart scamming their customers where customers have been receiving invoices from them for either cancellation of their claims or being in breach of their contract. Unfortunately the forums close or nothing more was posted towards the end of 2019. Since I have discovered bank smart scamming their customers it has worried me as I am still a client of Bank smart with outstanding ppi claims and am now worried about being a victim to them demanding money from me even though I have had no correspondence from them for nearly 2 years and my claims went in just before the ppi deadline. 

Because of this I contacted the FCA 3 times today to get advice and what I got back was the following. 

Symmetric systems ltd trade as bank smart. On The FCA website I searched symmetric systems ltd and found that the FCA have put restrictions on the company which I will post a screen shot of the company requirements set by the FCA, however when I called the FCA back they could not confirm the full instructions or reasons behind section 1.1 a & b. 

So my question is - as a client who now wants nothing to do with Bank smart, can I go ahead and cancel my agreement with them and if I do has the FCA plut in place that they are not allowed to charge/invoice me any fees for cancelling with them as the FCA requirements are not 100% clear to me. 

Could anyone or has anyone have any knowledge into bank smart/symmetric systems ltd's restrictions/requirements from the FCA so I know if I 100% can cancel with no fees from bank smart 

Thank you 


  • MikeJXE
    MikeJXE Posts: 3,092 Forumite
    First Anniversary First Post Name Dropper
    Duplicated thread see Bank Smart Truro
  • Hi. I have looked at that thread but it stopped and no other comments since. I posted the same in that thread to see if anyone had any updates but I felt a new thread might find some help from other people. 
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