British Gas to give struggling prepayment meter customers a £250 free credit 18 January at 1:38PM in Energy 5 replies 573 views

MSE_Emily

Struggling British Gas customers with prepayment meters will receive a £250 free credit to help with bills. The energy company would not tell us specifically who would be getting the payment but said it will identify those in need and make the payment without the need to apply...

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British Gas to give struggling prepayment meter customers a £250 free credit to help with energy bills - here's what you need to know

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diystarter7

Thank you - that is good news for them
We are thankfully not struggling but do worry. Sadly, many on non-prepay meters are too struggling and don't have heating on, going without food for self to feed kids, I just hope BG helps them as well.

Thanks

Ravis

I presume British Gas will identify struggling consumers through SMART meter data, or they have contacted British Gas for help. What about individuals on non-smart meters, who may be struggling, how will British Gas identify and support them. 

Customers on SMART meters may receive credit remotely, but for anyone on non-smart meters it will need to be a physical voucher.  Hope there is more clarification on this sooner rather than later. 

Spoonie_Turtle

Ravis said:

I presume British Gas will identify struggling consumers through SMART meter data, or they have contacted British Gas for help. What about individuals on non-smart meters, who may be struggling, how will British Gas identify and support them. 

You answered that already
"or they have contacted British Gas for help"

gbhxu

Hope other companies will follow suit.

MattMattMattUK

gbhxu said:

Hope other companies will follow suit.

I hope no other companies follow this idea. It increases the bills of other consumers and is bad policy when taken holistically, it even creates a perverse situation where people who have sat in the cold and cut out meals to be able to pay their energy bill loose out, whilst those who chose other things over paying their energy bill are rewarded.

Also the primary point should be that the state should adequately provide from those unable to look after themselves and these kind of sticking plasters reduce pressure on the government to improve things. Those of us who can support ourselves should, those who cannot should be supported by the state, funded from adequate taxation.