What is the law regarding warranty in the UK?

_random_user_name

sheramber said:

_random_user_name said:

Hi

Someone I know in the UK bought a £1400 product from Amazon UK, 18 months later it has now developed a fault and is unusable, what are his rights regarding warranty?

I know a bit about the Consumer Rights Act 2015 where he has upto 6 years to make a claim on a product with the onus on him to provide evidence about the products quality/state because it's after 6 months from purchase, but some people are saying he has an automatic 2 year warranty, like when we were in the EU and like the rest of the EU still has.

I don't agree with this, I thought after Brexit we got rid of the automatic 2 year warranty.

Amazon are saying contact the manufacturer, the manufacturer (who are located in China) are saying there is only a 1 year warranty from them.

So who is right?

Was it sold by Amazon or by a third party?

Being on the Amaon site does not mean it was sold by Amazon.  It could be a marketplace sale.

I *think* it was from a 3rd party but the stock dispatched from Amazon, so UK based. The company headquarters, manufacturing facilities etc are in China.

jon81uk

_random_user_name said:

sheramber said:

_random_user_name said:

Hi

Someone I know in the UK bought a £1400 product from Amazon UK, 18 months later it has now developed a fault and is unusable, what are his rights regarding warranty?

I know a bit about the Consumer Rights Act 2015 where he has upto 6 years to make a claim on a product with the onus on him to provide evidence about the products quality/state because it's after 6 months from purchase, but some people are saying he has an automatic 2 year warranty, like when we were in the EU and like the rest of the EU still has.

I don't agree with this, I thought after Brexit we got rid of the automatic 2 year warranty.

Amazon are saying contact the manufacturer, the manufacturer (who are located in China) are saying there is only a 1 year warranty from them.

So who is right?

Was it sold by Amazon or by a third party?

Being on the Amaon site does not mean it was sold by Amazon.  It could be a marketplace sale.

I *think* it was from a 3rd party but the stock dispatched from Amazon, so UK based. The company headquarters, manufacturing facilities etc are in China.

But who is it sold by.

The fact it is distributed by Amazon is irrelevant.


For example this is dispatched from Amazon but the seller is AnkerDirect UK.

_random_user_name

jon81uk said:

_random_user_name said:

sheramber said:

_random_user_name said:

Hi

Someone I know in the UK bought a £1400 product from Amazon UK, 18 months later it has now developed a fault and is unusable, what are his rights regarding warranty?

I know a bit about the Consumer Rights Act 2015 where he has upto 6 years to make a claim on a product with the onus on him to provide evidence about the products quality/state because it's after 6 months from purchase, but some people are saying he has an automatic 2 year warranty, like when we were in the EU and like the rest of the EU still has.

I don't agree with this, I thought after Brexit we got rid of the automatic 2 year warranty.

Amazon are saying contact the manufacturer, the manufacturer (who are located in China) are saying there is only a 1 year warranty from them.

So who is right?

Was it sold by Amazon or by a third party?

Being on the Amaon site does not mean it was sold by Amazon.  It could be a marketplace sale.

I *think* it was from a 3rd party but the stock dispatched from Amazon, so UK based. The company headquarters, manufacturing facilities etc are in China.

But who is it sold by.

The fact it is distributed by Amazon is irrelevant.


For example this is dispatched from Amazon but the seller is AnkerDirect UK.

Pretty sure it was sold by "Pimax EU" and dispatches from Amazon.

Ectophile

the_lunatic_is_in_my_head said:

powerful_Rogue said:

The article could do with being updated, however when someone states 'I've heard i've got a two year warranty under EU law' it's a quick and easy starting point to show that is incorrect in the UK..

I do disagree that all goods should last a minimum of two years.That's where price and quality etc come into it.

A set of Samsung Galaxy Buds? Yes. Headphones purchased from the poundshop? No.

The issue with the £shop items is the value is too small to take any action to seek a remedy if the trader were to refuse.

The wording of the EU directives and their guidance suggests two years is the minimum duration of the legal guarantee and that national law of the consumer’s country of residence may provide for stronger consumer rights. 

https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:52021XC1229(04)

But there is nothing in that article that says that goods must last two years.  Only that someone may make a claim for two years for goods that were faulty at the point of sale.

Bring up that article and search for the term "two years".

In case of goods, the seller’s liability for the lack of conformity (defect) that existed at the time of delivery and become
apparent within two years from the delivery (or a longer liability period as applicable under relevant national law);