Faulty Car purchased

sonub4ualt

Hi all,

I bought a used car from Trade Centre UK last week. The process was, walked into the store and was greeted by salesman and directed to the car I liked. Negotiated the price with the manager as there was a sale and had some about £2500 reduction, purchase price £12k, super happy. 

Had a test drive with one of the salesman, car was in good condition. Paid half with credit card and half by debt card.

Was told that it would take an hour to prep the car and make final checks before releasing the keys. It was around late evening, so after all the paperwork drove the car outside for home. My partner realised there was a dent in the windscreen which was not present at the time of test driving. Drove back into the store straightaway and showed it to the staff member who processed the sale. He assured we will be booked an appointment to get this fixed.

The next day rang customer service and was asked to get the car into a different branch location close to where I live. Got appointment for next day and asked to drop the car and to collect once fixed.

Got a call after 4 hours by one of the technicians and was told there is already a filler inside the chip and they cannot do anything about it.

Rang to the store where purchased and called for the salesman, he agreed with me and said will drop an email to after sales team. Had another call from service team asking me to collect vehicle from local branch and to bring the car to purchased store the next day.

Not happy with the service at all, checked with local body work specialist and was told to better get it replaced. Rang the service team and told them if it is not getting replaced will have to return the car as faulty and ask for a full refund.

What are my rights and is it worth going to their branch and then being turned down again with excuses?

thanks
kumar

powerful_Rogue

sonub4ualt said:

Hi all,

I bought a used car from Trade Centre UK last week. The process was, walked into the store and was greeted by salesman and directed to the car I liked. Negotiated the price with the manager as there was a sale and had some about £2500 reduction, purchase price £12k, super happy. 

Had a test drive with one of the salesman, car was in good condition. Paid half with credit card and half by debt card.

Was told that it would take an hour to prep the car and make final checks before releasing the keys. It was around late evening, so after all the paperwork drove the car outside for home. My partner realised there was a dent in the windscreen which was not present at the time of test driving. Drove back into the store straightaway and showed it to the staff member who processed the sale. He assured we will be booked an appointment to get this fixed.

The next day rang customer service and was asked to get the car into a different branch location close to where I live. Got appointment for next day and asked to drop the car and to collect once fixed.

Got a call after 4 hours by one of the technicians and was told there is already a filler inside the chip and they cannot do anything about it.

Rang to the store where purchased and called for the salesman, he agreed with me and said will drop an email to after sales team. Had another call from service team asking me to collect vehicle from local branch and to bring the car to purchased store the next day.

Not happy with the service at all, checked with local body work specialist and was told to better get it replaced. Rang the service team and told them if it is not getting replaced will have to return the car as faulty and ask for a full refund.

What are my rights and is it worth going to their branch and then being turned down again with excuses?

thanks
kumar

So this is a chip in the windscreen? Where abouts on the windscreen?

If it's repairable, I very much doubt they will replace the entire windscreen.

Are you saying that the place you purchased the car from chipped the windscreen when carrying out the final checks and then repaired it?

sonub4ualt

powerful_Rogue said:

sonub4ualt said:

Hi all,

I bought a used car from Trade Centre UK last week. The process was, walked into the store and was greeted by salesman and directed to the car I liked. Negotiated the price with the manager as there was a sale and had some about £2500 reduction, purchase price £12k, super happy. 

Had a test drive with one of the salesman, car was in good condition. Paid half with credit card and half by debt card.

Was told that it would take an hour to prep the car and make final checks before releasing the keys. It was around late evening, so after all the paperwork drove the car outside for home. My partner realised there was a dent in the windscreen which was not present at the time of test driving. Drove back into the store straightaway and showed it to the staff member who processed the sale. He assured we will be booked an appointment to get this fixed.

The next day rang customer service and was asked to get the car into a different branch location close to where I live. Got appointment for next day and asked to drop the car and to collect once fixed.

Got a call after 4 hours by one of the technicians and was told there is already a filler inside the chip and they cannot do anything about it.

Rang to the store where purchased and called for the salesman, he agreed with me and said will drop an email to after sales team. Had another call from service team asking me to collect vehicle from local branch and to bring the car to purchased store the next day.

Not happy with the service at all, checked with local body work specialist and was told to better get it replaced. Rang the service team and told them if it is not getting replaced will have to return the car as faulty and ask for a full refund.

What are my rights and is it worth going to their branch and then being turned down again with excuses?

thanks
kumar

So this is a chip in the windscreen? Where abouts on the windscreen?

If it's repairable, I very much doubt they will replace the entire windscreen.

Are you saying that the place you purchased the car from chipped the windscreen when carrying out the final checks and then repaired it?

yes, the chip is slightly in the middle below the rear view mirror and I am sure they might have put the resin during the final checks.

m0bov

A bodyshop does'nt do windscreens, take it to your local auto windscreen place. The dealer can get it repaired, but if you don't want a repair, they won't replace so get your money back.

photome

m0bov said:

A bodyshop does'nt do windscreens, take it to your local auto windscreen place. The dealer can get it repaired, but if you don't want a repair, they won't replace so get your money back.

Is a windscreen chip reason enough to reject ?

HillStreetBlues

photome said:

m0bov said:

A bodyshop does'nt do windscreens, take it to your local auto windscreen place. The dealer can get it repaired, but if you don't want a repair, they won't replace so get your money back.

Is a windscreen chip reason enough to reject ?

I would say depends on the chip, minor no, major (MOT failure) yes.

m0bov

photome said:

m0bov said:

A bodyshop does'nt do windscreens, take it to your local auto windscreen place. The dealer can get it repaired, but if you don't want a repair, they won't replace so get your money back.

Is a windscreen chip reason enough to reject ?

If they won't fix it, yes.

sonub4ualt

@photome, not enough but felt like I was duped.

sonub4ualt

HillStreetBlues said:

photome said:

m0bov said:

A bodyshop does'nt do windscreens, take it to your local auto windscreen place. The dealer can get it repaired, but if you don't want a repair, they won't replace so get your money back.

Is a windscreen chip reason enough to reject ?

I would say depends on the chip, minor no, major (MOT failure) yes.

@Hi@HillStreetBlues, I went to their service centre and they confirmed that it should not be a reason for MOT failure as it is small and not in sight of driver view.

SiliconChip

sonub4ualt said:

HillStreetBlues said:

photome said:

m0bov said:

A bodyshop does'nt do windscreens, take it to your local auto windscreen place. The dealer can get it repaired, but if you don't want a repair, they won't replace so get your money back.

Is a windscreen chip reason enough to reject ?

I would say depends on the chip, minor no, major (MOT failure) yes.

@Hi@HillStreetBlues, I went to their service centre and they confirmed that it should not be a reason for MOT failure as it is small and not in sight of driver view.

The problem is that they (assuming you mean the Trade Centre service centre) have a vested interest in telling you something that means you'll go away and not ask for anything to be done. You really need to get an independent opinion, and one way to do that might be to take the car to a Local Authority MoT centre and pay them to do a MoT: if they pass the windscreen then you'll know it's OK, if they don't then you can go back to Trade Centre with evidence for your case.

https://www.carveto.co.uk/mot-check/council-centres/

Grumpy_chap

sonub4ualt said:

Had a test drive with one of the salesman, car was in good condition. Paid half with credit card and half by debt card.

Was told that it would take an hour to prep the car and make final checks before releasing the keys. It was around late evening, so after all the paperwork drove the car outside for home. My partner realised there was a dent in the windscreen which was not present at the time of test driving. Drove back into the store straightaway and showed it to the staff member who processed the sale. He assured we will be booked an appointment to get this fixed.

The next day rang customer service and was asked to get the car into a different branch location close to where I live. Got appointment for next day and asked to drop the car and to collect once fixed.

Got a call after 4 hours by one of the technicians and was told there is already a filler inside the chip and they cannot do anything about it.

I really think the chip must have been there when you first saw and test-drove the car.

It is not plausible that the damage was caused in the hour of the car being prepped for your collection - repairing a windscreen chip takes longer than that.

If the chip was repaired in the past, then it must fall within the size and location limits that allow that and the car would pass an MOT.

If the chip has grown since you acquired the car (even on the drive home), then you may be covered under your car insuarnce windscreen policy.

I suspect there would not be grounds to reject the car or a successful S75 claim.