Trace debt recovery vs tons of proofs

Tin91

Hi. First time writing here. I will try to keep it short and essential. 

Leicester Lee Circle car park is split in multi storey and external car park. I parked outside but it was impossible to pay for it. Machines were wrapped and the app was keep crushing. I then left and re entered on the multi storey, paying for three hours of staying.

Trace group contacted me by text message months later saying I have an outstanding payment (first time hearing such a thing).

I found out that the car park fined me for those 13 minutes, they got in touch with the company lending me the car(it was a courtesy car), transfer of liability done but for some reason the car park company decided to save my address in their system as 20 x avenue instead of 29x avenue.

 So they sent every invoice to that address, without me knowing, and now this Trace debt company was doing the same.

I told them twice that this wasn’t my home address and I wrote a statement explaining the whole story, but they just ignored my complaints and they are still demanding the payment of 170 pound. Still sending letters to this wrong home address (Despite what I said) 

I then decided to ignore them and waiting for them to take me to court, where I should win technically (got plenty of proofs of never being notified, proof of payment and pictures of this machines wrapped in the plastic bags, plus my statement letter)

 But I am quite nervous. Anyone has been in my situation? What are my options?

Coupon-mad

I then decided to ignore them and waiting for them to take me to court, where I should win technically (got plenty of proofs of never being notified, proof of payment and pictures of this machines wrapped in the plastic bags, plus my statement letter).

Perfect!  You are right.

Don't be nervous, as long as the letters are now coming to the right address (you can't miss a claim form).

Ignore Trace as long as they ARE now using the right address - but you already know that from reading the 4th post (we hope) of NEWBIES PLEASE READ THESE FAQS FIRST.

Tin91

They aCoupon-mad said:

I then decided to ignore them and waiting for them to take me to court, where I should win technically (got plenty of proofs of never being notified, proof of payment and pictures of this machines wrapped in the plastic bags, plus my statement letter).

Perfect!  You are right.

Don't be nervous, as long as the letters are now coming to the right address (you can't miss a claim form).

Ignore Trace as long as they ARE now using the right address - but you already know that from reading the 4th post (we hope) of NEWBIES PLEASE READ THESE FAQS FIRST.

They are still sending to the wrong address even if I told them it is wrong (twice)they didn’t listen. 

patient_dream

TRACE ?   one of the merry 3 timewasters who play monopoly money in the private car park scam, The other two being DRP and ZZPS.

They all add on the fake £60/£70 approved by the BPA

All three are timewasters and most of all ..... POWERLESS >>> IGNORE

Coupon-mad

OK you need to make an online complaint to the Information Commissioner that this debt firm is refusing to rectify an error in the address which leaves you in danger of missing a solicitor's letter or even a court claim because they are refusing to erase what they have been told is a wrong address.

Upload evidence of you telling them repeatedly.  Do the ICO complaint now. It is easy.

Le_Kirk

Tin91 said:

They aCoupon-mad said:
They are still sending to the wrong address even if I told them it is wrong (twice)they didn’t listen. 

How did you inform them of your correct address?  Did you send a Data Rectification Notice to the DPO of the PPC? Did it require them to note your new address, erase your old data and inform all and any of their agents and subcontractors?

BobbleHat1234

I've been through the NEWBIES please read these FAQs post a few times. I'm in a similar situation in the sense that I sold my flat four years ago, the new owners hunted me down via FB and on Friday I collected my mail to find a Trace Debt Recovery letter demanding £170. I've traced it back to Wickes (were over the 30mins but bought things!). I'm the car owner but wasn't the driver that day. I've spoken to Wickes and G24 this morning and all have said they can't help. I applied to change my V5 online as soon as I got the letter.

From reading the NEWBIES post & this one, I can see I need to inform G24/Trace Debt Recovery or both of my new address in case it goes to court. Please can you advise on what the best way of doing this is as I don't want to give away too much information/phone them?

Le_Kirk

1. You should start your won thread else it can become confusing trying to answer different people on one thread.
2. Follow the advice I posted just above your post.