Creation Consumer Finance - Computer Glitch

Clanran

If you made a payment to your credit card that is part of Creation Consumer Finance on 2nd/3rd January 2023 it will not have reached your account and they can give no timeframe when it might! I know this because I spoke to them today (having dodged all of the phone prompts to avoid speaking to me). There has been no communication to customers and they did not reply to my email request last week regarding why I could not see the payment on the account. They made it clear that they cannot tell us when the customer payments will be applied but not to worry all fees and interest will be refunded....

martinbainbridge1975

from experience of the incompetent clowns at that company I would keep a close eye on your credit file

they messed up a simple change of account details on my car finance - they had 30 days to sort this.  the end result was I got a phone call on boxing day demanding money and saying I was in default which i was not

as above they stated all fee would be refunded, yet they put a lazy or late payment marker on my credit file for their error

be very wary is what I would say

WillPS

Clanran said:

If you made a payment to your credit card that is part of Creation Consumer Finance on 2nd/3rd January 2023 it will not have reached your account and they can give no timeframe when it might! I know this because I spoke to them today (having dodged all of the phone prompts to avoid speaking to me). There has been no communication to customers and they did not reply to my email request last week regarding why I could not see the payment on the account. They made it clear that they cannot tell us when the customer payments will be applied but not to worry all fees and interest will be refunded....

Is this all payments (including Direct Debits and Debit Card) or just manual faster payments?