Warn Home Discount

Crystal16

Hi,

I work a few hours a week and as a couple we receive UC, state pension and pip.   I did the eligibility checker for the warm home discount and it said we qualify but we havent received a letter as yet.

I have tried ringing the number numerous times today but cant get through.

I was wondering if anybody knows if there is a backlog sending out the letters or is it worth persevering with ringing them.

Thanks.

HillStreetBlues

https://www.gov.uk/the-warm-home-discount-scheme
The money is not paid to you - it’s a one-off discount on your electricity bill, between October 2022 and March 2023.

If not paid by April then chase them up.

Crystal16

HillStreetBlues said:

https://www.gov.uk/the-warm-home-discount-scheme
The money is not paid to you - it’s a one-off discount on your electricity bill, between October 2022 and March 2023.

If not paid by April then chase them up.

Yes I know that, we have received the discount for a number of years and I know things changed this year that's why I was waiting for a letter to make sure we were still eligible  just havent received a letter yet.

HillStreetBlues

If you are concerned that you didn't get a letter,   the best way to check is to keep persevering with the phone.  (It does seem a bit of a mess this year)

Crystal16

HillStreetBlues said:

If you are concerned that you didn't get a letter,   the best way to check is to keep persevering with the phone.  (It does seem a bit of a mess this year)

Yes, think I will just keep trying to ring them.  I usually find it easier to get through to these departments first thing of a morning as soon as they open 

HillStreetBlues

Crystal16 said:

Yes, think I will just keep trying to ring them.  I usually find it easier to get through to these departments first thing of a morning as soon as they open 

Yes, that's when I try as they open their phonelines in the morning (with mug of tea/coffee to hand).

Crystal16

All sorted,  phoned up at 8am this morning and got straight through.  The lady I spoke to ran through a few questions with me and said I was entitled but for some reason wasn't on the system.  She has now said she will contact my supplier and I should receive the WHD by the end of March.