Rebooking

Jacksonc2114

Hi, anyone offer any advice, 
we have a holiday booked with a travel agent ( they have booked our flights and hotel for us ) and we agreed a price
fast forward a few months we need to change our travel dates due to work issue, we have asked to change these and been told that is fine to do and pay a small admin fee
however when we have looked at this holiday there are better deals at present, nearly £1800 cheaper than what we are paying - I contacted my agent and asked to match which they cant and I understand we have booked a deal so asked to cancel and then I will rebook, they have told me I cant do this as the hotel we are booked with will block a rebooking with a new agent as their T&C see me as a exsisitng client and they wont allow a cancellation of a holiday to be rebooked cheaper
I've done this before with standard package deals with Jet2 and Tui and had no issues however this is the first I've come over this, the agent has even said that they will tell the hotel we are going to cancel with them and rebook cheaper and to look out of the booking as this is a breach of their T&C. Ive got the new agent telling me this isn't the case and would only be the case if it was the same agent cancelllign and rebooking as that is churn - so confused as I know they will both want the booking but as the customer I feel angry that I can save £400 and get a better upgraded room than my current deal - any advise on who is right or wrong 

eskbanker

Firstly you need to read the cancellation policy within the contract you currently have, in terms of whether or not you'd be entitled to some of your money back, as this may render the whole thing moot.

Personally I'd ignore any noise from your current agent about rebooking at the same hotel!

Jacksonc2114

thanks, yes we have read the T&C and they state loss of deposit but even with this and rebooking I save in excess of £1000 or I can upgrade my room and still sage £400 - the current agent is telling me that the hotels policy is to stop rebooking ... 

CKhalvashi

This will come down to your contract.

If the new contract is wording to the effect of 'cannot have held a now cancelled booking in the past 30/90/120 days/for the IATA summer/winter season' on the new price (which I would assume is promotional) then you are going to be completely stuck and won't save anything. This wording is common in contracts with agencies and I have seen it routinely. This will form part of any new contract you sign.

That you need to re-book in this case is not the fault of the agent. Also check that the deposit you've paid is actually the full deposit. There's a chance with some agents, especially those offering £99 etc deposit deals that it may not be.

Ganga

Can you not cancel the holiday with the original TA and rebook with the other one?