Debt Letter from Capital Resolve for unpaid unrecognised energy bill

Jojo1313

HI
Newbie here, I have recieved a letter from Capital Resolve for a bill owed to EDF since they took over Green Energy Network. The bill has those details and the fact that the outstanding amount is £39.41 its also has reference number and spells my first name incorrectly. That is the extent of the information
I have lived with my partner for over 2 years and its definitely not from this address and I really don't think I left any outstanding amounts at my previous address (where I resided for 5 months) plus I think my energy was all British Gas when I was there and having checked old bank statements I can see monthly payments to British Gas.

I don't want to give this firm any information about me, but if I email them theyll have my email address, I tried ringing and blocking my number but they won't accept blocked numbers and the other option is to log on to a portal which on a brief look is asking for my D.O.B. so I dont' want to go any further and give them any info. 

Please can anyone advise what I should do? Many thanks.

GingerTim

Send a 'Prove It' letter:

https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter

Jojo1313

Thank you, I'm copying / pasting and putting the details in to post it now.

Much appreciated. 

macman

Did you request and receive a final bill at the old address? The DD may have been paid monthly, but you may still have had some small debt owing when you left the property?
You need to find out the address to which the bill applies.
Not quite sure why you are concerned about them having your phone number or email address? You can simply block them if they harass you.

user1977

If you're sure it isn't your debt, then their merely having your e.g. email address isn't going to make it any more enforceable against you.

tightauldgit

Are Green Energy Network a supplier that went bust? If so, it's likely that the debt recovery company have just been given a list of debts to pursue but won't have access to the customer account information that sits behind it. I had this before with a bill on my property relating to the point when we moved in years ago from a different but similar recovery business and defunct supplier . I asked them to demonstrate that I owed it, what period it related to, what meter reads etc. It was also in my ex-wife's name for some reason. They were unable to provide anything as they had no access to the customer database - only the list of debts with the limited information they had. 

I told them that I wasn't going to pay a bill that wasn't in my name and I wasn't sure was genuine, they asked me to pay half, I said no and that was the last i heard from them.  

Normally in these situations I write them back and explain to them that I'm happy to pay any amount that I legitimately owe but they need to provide further evidence that this is a genuine and legitimate bill. Ask them to show the meter it relates to, the address it relates to, what period it relates to, the relevant meter reads, the tariff etc. You need to confirm that it's for an address and period that you were liable for the supply and that you've been billed correctly.

If they can't provide the details then I think they can be safely ignored because they'd have to be able to show that level of detail to a court to get it enforced. My bet is they wont be able to.

macman

GEN customers were SoLR'd to EDF, so it's reasonable to suppose that EDF would have inherited the customer billing/account data.
The conundrum here is that the OP does not believe he was ever a GEN customer.