Money Dashboard problem

Hi, 

I downloaded Money Dashboard, apparently a personal finance app

The Problem I get when trying to log in it sends a verification code to my phone 

Actually it doesn't get there not even after several tries

I emailed them and they are investigating 

Any ideas please

Thank you in advance 

Comments

  • k_man
    k_man Posts: 1,636 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Have you checked the obvious, that you entered you mobile number correctly, and that other text messages are received okay?
  • MikeJXE
    MikeJXE Posts: 3,849 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I always make sure I enter the correct number and email

    I tried on Chrome and Safari too 
  • MikeJXE
    MikeJXE Posts: 3,849 Forumite
    1,000 Posts Second Anniversary Name Dropper
    k_man said:
    Have you checked the obvious, that you entered you mobile number correctly, and that other text messages are received okay?
    You made me think HAVE I ?

    So i deleted the app and downloaded new one

    Used different email and double checked my phone number

    Still the same problem 
  • Turn off phone, take out sim.
    Start phone, turn it off and put sim back.
    Start it up again and see if it helps.
    My phone stopped getting texts, would not send either.
    Did this and was fine.
  • 400ixl
    400ixl Posts: 4,482 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Which version of Money Dashboard? There is Classic and Neo which have different apps. Classic for me is the better one and has a website you can use as well so if you are using that one then try my.moneydashboard.com.
  • MikeJXE
    MikeJXE Posts: 3,849 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Turn off phone, take out sim.
    Start phone, turn it off and put sim back.
    Start it up again and see if it helps.
    My phone stopped getting texts, would not send either.
    Did this and was fine.
    I can get texts just not from them 
  • MikeJXE said:
    Turn off phone, take out sim.
    Start phone, turn it off and put sim back.
    Start it up again and see if it helps.
    My phone stopped getting texts, would not send either.
    Did this and was fine.
    I can get texts just not from them 
    Still worth a try.
  • MikeJXE
    MikeJXE Posts: 3,849 Forumite
    1,000 Posts Second Anniversary Name Dropper
    MikeJXE said:
    Turn off phone, take out sim.
    Start phone, turn it off and put sim back.
    Start it up again and see if it helps.
    My phone stopped getting texts, would not send either.
    Did this and was fine.
    I can get texts just not from them 
    Still worth a try.
    Just had to try it didn't I lol 

    No luck no text 
  • MikeJXE
    MikeJXE Posts: 3,849 Forumite
    1,000 Posts Second Anniversary Name Dropper
    It's obviously the website problem

    I enrolled for twitter and they sent a verification text and I received it
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