Money Dashboard problem

MikeJXEMikeJXE Forumite
1.8K Posts
1,000 Posts Name Dropper
Forumite
Hi, 

I downloaded Money Dashboard, apparently a personal finance app

The Problem I get when trying to log in it sends a verification code to my phone 

Actually it doesn't get there not even after several tries

I emailed them and they are investigating 

Any ideas please

Thank you in advance 

Replies

  • k_mank_man Forumite
    1.6K Posts
    1,000 Posts First Anniversary Name Dropper
    Forumite
    Have you checked the obvious, that you entered you mobile number correctly, and that other text messages are received okay?
  • MikeJXEMikeJXE Forumite
    1.8K Posts
    1,000 Posts Name Dropper
    Forumite
    I always make sure I enter the correct number and email

    I tried on Chrome and Safari too 
  • MikeJXEMikeJXE Forumite
    1.8K Posts
    1,000 Posts Name Dropper
    Forumite
    k_man said:
    Have you checked the obvious, that you entered you mobile number correctly, and that other text messages are received okay?
    You made me think HAVE I ?

    So i deleted the app and downloaded new one

    Used different email and double checked my phone number

    Still the same problem 
  • Bigwheels1111Bigwheels1111 Forumite
    1.1K Posts
    1,000 Posts First Anniversary Name Dropper
    Forumite
    Turn off phone, take out sim.
    Start phone, turn it off and put sim back.
    Start it up again and see if it helps.
    My phone stopped getting texts, would not send either.
    Did this and was fine.
  • 400ixl400ixl Forumite
    1.6K Posts
    1,000 Posts First Anniversary Name Dropper
    Forumite
    Which version of Money Dashboard? There is Classic and Neo which have different apps. Classic for me is the better one and has a website you can use as well so if you are using that one then try my.moneydashboard.com.
  • MikeJXEMikeJXE Forumite
    1.8K Posts
    1,000 Posts Name Dropper
    Forumite
    Turn off phone, take out sim.
    Start phone, turn it off and put sim back.
    Start it up again and see if it helps.
    My phone stopped getting texts, would not send either.
    Did this and was fine.
    I can get texts just not from them 
  • Bigwheels1111Bigwheels1111 Forumite
    1.1K Posts
    1,000 Posts First Anniversary Name Dropper
    Forumite
    MikeJXE said:
    Turn off phone, take out sim.
    Start phone, turn it off and put sim back.
    Start it up again and see if it helps.
    My phone stopped getting texts, would not send either.
    Did this and was fine.
    I can get texts just not from them 
    Still worth a try.
  • MikeJXEMikeJXE Forumite
    1.8K Posts
    1,000 Posts Name Dropper
    Forumite
    MikeJXE said:
    Turn off phone, take out sim.
    Start phone, turn it off and put sim back.
    Start it up again and see if it helps.
    My phone stopped getting texts, would not send either.
    Did this and was fine.
    I can get texts just not from them 
    Still worth a try.
    Just had to try it didn't I lol 

    No luck no text 
  • MikeJXEMikeJXE Forumite
    1.8K Posts
    1,000 Posts Name Dropper
    Forumite
    It's obviously the website problem

    I enrolled for twitter and they sent a verification text and I received it
Sign In or Register to comment.
Latest MSE News and Guides

British Gas prepay meter users...

...to pay less for gas from 1 April

MSE News

The 'odd Easter flavours' thread 2023

What bizarre food stuffs have you spied?

MSE Forum

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools