Refund from online order - received chipped tiles

sheramber

ThumbRemote said:

I'd want those sorting out too, those are noticeable chips. 

And unless he can point to the source of his claim about "industry standards", I'd treat it as utter rubbish. I strongly suspect that "industry standards" just means whatever he considers acceptable to try and palm off to people. 

https://www.tiles.org.uk/services/relevant-standards/

cbj442

ThumbRemote said:

I'd want those sorting out too, those are noticeable chips. 

And unless he can point to the source of his claim about "industry standards", I'd treat it as utter rubbish. I strongly suspect that "industry standards" just means whatever he considers acceptable to try and palm off to people. 

Thanks ThumbRemote, good to hear other peoples opinions.

cbj442

sheramber said:

www.tiles.org.uk/services/relevant-standards/

Thanks for this, they didn't even link to these standards! However need to purchase the actual documents, which shows they haven't as they would quote them.

So what are my options, send them all back which will probably cost the same amount as their postage (£68.00)? Kind of pointless.

Ask for them to replace them, they will with me covering postage.

It's catch 22.

HillStreetBlues

What method of payment did you use?

cbj442

credit card, amex

cbj442

HillStreetBlues said:

What method of payment did you use?

Suggesting claiming on CC? 

What happens when you claim do they go to the retailer and push for this? 

the_lunatic_is_in_my_head

IIRC each item has to be over £100 for section 75, OP did you purchase x square metre or x number of tiles.

@born_again might confirm whether buying 12 tiles at e,g £10 each is an order for £120 or 12 separate for £10 in terms of section 75. 

OP the goods do not conform to the contract as they must be free of minor defects. You may within the first 30 days reject them for a refund, if it was agreed (e.g by way of terms) that you would return goods then you have a duty to do so but the trader must cover the cost. If you didn't agree they must collect. 

The trader must refund within 14 days of agreeing you are due a refund (I know they don't agree but personally I think this is meant to mean from when they should agree if it's obvious the goods do not conform). 

If they refuse then send a letter before action. 

If you are covered by section 75 then this might be the easiest option, where applicable the card provider has equal liability and must provide you with the remedies available via the Consumer Rights Act.

born_again

the_lunatic_is_in_my_head said:

IIRC each item has to be over £100 for section 75, OP did you purchase x square metre or x number of tiles.

@born_again might confirm whether buying 12 tiles at e,g £10 each is an order for £120 or 12 separate for £10 in terms of section 75. 

OP the goods do not conform to the contract as they must be free of minor defects. You may within the first 30 days reject them for a refund, if it was agreed (e.g by way of terms) that you would return goods then you have a duty to do so but the trader must cover the cost. If you didn't agree they must collect. 

The trader must refund within 14 days of agreeing you are due a refund (I know they don't agree but personally I think this is meant to mean from when they should agree if it's obvious the goods do not conform). 

If they refuse then send a letter before action. 

If you are covered by section 75 then this might be the easiest option, where applicable the card provider has equal liability and must provide you with the remedies available via the Consumer Rights Act.

12 separate items.

Unless they sell then in packs of 12.

cbj442

Good questions,

I purchased x number of metres, the order total including delivery was £189.70.

cbj442

born_again said:

the_lunatic_is_in_my_head said:

IIRC each item has to be over £100 for section 75, OP did you purchase x square metre or x number of tiles.

@born_again might confirm whether buying 12 tiles at e,g £10 each is an order for £120 or 12 separate for £10 in terms of section 75. 

OP the goods do not conform to the contract as they must be free of minor defects. You may within the first 30 days reject them for a refund, if it was agreed (e.g by way of terms) that you would return goods then you have a duty to do so but the trader must cover the cost. If you didn't agree they must collect. 

The trader must refund within 14 days of agreeing you are due a refund (I know they don't agree but personally I think this is meant to mean from when they should agree if it's obvious the goods do not conform). 

If they refuse then send a letter before action. 

If you are covered by section 75 then this might be the easiest option, where applicable the card provider has equal liability and must provide you with the remedies available via the Consumer Rights Act.

12 separate items.

Unless they sell then in packs of 12.

Is it classed as 12 separate items then? Meaning I cannot claim on CC?

On the order form it just states x number of metres of said tile as a one off, rather than listing each individual tile, if that helps?