Eon/Sainsbury's smart meter install system down

Options
Lorian
Lorian Posts: 5,710 Forumite
Name Dropper First Anniversary First Post Photogenic
Ater a couple of months wait, three text messages and two phone calls from EON to confirm I have a smart meter installation today the chap turns up and says the system is down so can't be installed. Neither can he rebook it until the system is up. Sainsbury's website says "we are upgrading our systems so all meter installations are on hold".

Joined up processing there people. Or has the system's encryption been upgraded for you I wonder?

Not sure how turning up and aborting for a systems reason fits in the compensation rules. Badly I suspect.


Comments

  • Lorian
    Lorian Posts: 5,710 Forumite
    Name Dropper First Anniversary First Post Photogenic
    edited 13 January 2023 at 10:09AM
    Options

    Oh well this is something for my wasted day off:

    We’ll also pay you £30 for any missed appointments, or where we cancel or rearrange any appointment with less than one working days’ notice. 

    These Guaranteed Standards apply to residential and small business customers. (From Sainsbury's energy site)

Meet your Ambassadors

Categories

  • All Categories
  • 343.7K Banking & Borrowing
  • 250.2K Reduce Debt & Boost Income
  • 449.9K Spending & Discounts
  • 235.8K Work, Benefits & Business
  • 608.9K Mortgages, Homes & Bills
  • 173.3K Life & Family
  • 248.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards