📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Payslip confusion when provider has changed

Hi,
My employer has changed payslip provider at a couple of days notice and there are a couple of things that look odd. Before I reveal my ignorance and confusion at work, I'd like to see if I'm missing something so obvious that strangers on the internet can help! 

The most obvious thing is that the stated annual and hourly salary amounts have been rounded down (reducing my salary by 30p per year and maybe a few pence in overtime each month!). It's tiny, before you say it - not worth sweating over. Presumably this new provider doesn't allow as many decimal places so can't replicate the old one exactly. I'm annoyed that I had to spot this for myself and I think they should have been aware of this and let employees know. 

Having seen that I made sure to check everything and my pension payments look odd. The summary boxes are confusing in comparison to the old provider's format:
Can anyone translate "GCH" - can't be "Gas Central Heating" in this context :smile:
It looks like the Employer's pension contribution, but the Employer's NI is shown in a different box and the Employee's contribution is missing. 
Also the amount of "Year to date" pension payments is the same as "this period" while other year to date amounts look OK - Would you be concerned about that, or wait to see if it resolves next month?

Thanks.
Decluttering awards 2025: 🏅🏅🏅⭐️ ⭐️⭐️, DH: 🏅⭐️ and one for Mum: 🏅








Comments

  • penners324
    penners324 Posts: 3,517 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Some payroll software works to 5+ decimal places, some only works to 2 decimal places. This has probably caused the very minor difference in pay.
    Not worth spending time and money trying to explain this to employees when the vast majority won't notice a couple of pence difference in their take home pay.

    No idea what gch is, try asking the new payroll company 
  • YBR
    YBR Posts: 718 Forumite
    Seventh Anniversary 500 Posts Mortgage-free Glee! Name Dropper
    Some payroll software works to 5+ decimal places, some only works to 2 decimal places. This has probably caused the very minor difference in pay.
    Not worth spending time and money trying to explain this to employees when the vast majority won't notice a couple of pence difference in their take home pay.
    On the contrary, I think it's worth sending a single email out in advance, to head-off the fall-out if just 1% of thousands of employees try to make contact and ask. Some of them will stand on principle and make a disproportionately big noise about it.

    I've also noticed that it's the first payslip I ever received without my NI number on it. Seems "wrong" but doesn't seem to be mandatory so another thing not worth chasing.
    Decluttering awards 2025: 🏅🏅🏅⭐️ ⭐️⭐️, DH: 🏅⭐️ and one for Mum: 🏅








  • baser999
    baser999 Posts: 1,242 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    In what context is GCH being shown? An amount, a deduction from gross or net? A date - could H stand for holiday perhaps
  • JReacher1
    JReacher1 Posts: 4,663 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    This sounds very similar to what Richard Pryor did in superman 3
  • tizerbelle
    tizerbelle Posts: 1,921 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Sounds like they have changed payroll system but not implemented the change very well (in my opinion).

    The YTD figures on your pension should have been migrated into the new system but looks like it hasn't been done (or has been assigned to a different pay element total than that which is being displayed on your payslip.  

    I would send an email to your payroll team asking them about the differences - it is the only way to know.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.2K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.7K Spending & Discounts
  • 244.2K Work, Benefits & Business
  • 599.3K Mortgages, Homes & Bills
  • 177.1K Life & Family
  • 257.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.